Manager, Customer Security Assurance

The Customer Security Assurance (CSA)Manager is responsible for the delivery of security compliance and privacy information to customers via various means. This position will also manage the content and access to the company's Trust Center and work directly with the Proposal Services Team and Sales Contracting for responding to Request for Proposal responses and customer defined security questionnaires defines company's engagement in developing a strong trust model performs cloud environments and corporate security and compliance programs audits and prioritizes customer requests based on Service Level Agreement. This role will also manage a team of customer security assurance analysts to direct their daily functions and to provide support for necessary escalations.

Oversee the development and management of security controls to safeguard the security, integrity and confidentiality of all customer products.
• Define and implement updates to security development lifecycle
• Remain current on latest security techniques, strategies and tools; Ensure the implementation of leading edge techniques
• Serve as an internal security and compliance subject matter expert
• Interface with external customers and partners and security auditors as authority on security of company products. Answer questions for customers and partners about all facets of product security and compliance.
• Oversee evaluation of company products against various regulatory and/or certification standards and assist R&D leadership with determining any changes required to achieve compliance.
• Lead teams to deliver new product security functionality.
• Identify training needs. Oversee the training and development of new and experienced staff.
• Recruit and retain employees; provide frequent performance and developmental feedback to team members.
• Provide managerial guidance to team members to complete their assigned duties. Work with the leadership team to provide appropriate resources to accomplish objectives.
• Comply with all corporate and departmental privacy and data security policies and practices, including but not limited to, Hyland's Information Systems Security Policy

• Fast learner, highly organized and experience in demonstrating focus to lead teams to complete the highest priorities.
• Ability to communicate effectively with individuals and groups, both verbally and written, at all levels of the organization
• Proven interpersonal skills: confidence, ability to listen, empathy, composure under stress, and a non-judgmental attitude
• Excellent verbal and written communication skills
• Excellent analytical skills
• Bachelor's degree or equivalent professional experience in software development, quality assurance, or related technical work
• Minimum 6 years professional experience, with demonstrated leadership experience
• Or an equivalent combination of education and experience sufficient to successfully perform the principal duties of the job
• Excellent persuasion skills
• Strong decision-making skills
• Ability to lead and motivate employees
• Strong troubleshooting and problem solving skills
• Knowledge of software security best practices

• Based on individual states' employment laws, the following details are to comply with the relevant salary posting requirements: base salary range of $124,000-$155,000 and eligible for benefits

What you can expect next

• Hyland Recruiters thoroughly review every application and will contact you within 1 to 2 weeks regarding next steps. Be sure to add Hyland to your contacts list and check your spam folder so you never miss a message from us!
• Any follow up questions? Email your Recruiter directly at Careers@Hyland.com.

Benefits

401(k) Retirement Savings. Flexible Schedule. Paid Time Off. Medical, Dental, Vision. Volunteer Paid Time Off. Wellness Reimbursement. Paid Parental Leave. Sabbatical Program.

Find out more by going to https://www.hyland.com/en/resources/articles/why-work-at-hyland .

Welcome to #HylandLife

Since 1991, it has been Hyland's mission to help our employees, customers and partners exceed their potential with our industry-leading content services platform. Our employees exude a contagious energy and are passionate about what they do - whether it's helping customers succeed, raising up their fellow Hylanders, or engaging in the communities where they live and work.

The #HylandLife hashtag encompasses our employee-centric culture. Our employees live our culture day in and day out by bringing their best self to work. Hyland supports them to do just that through career development resources, wellbeing programs and innovation practices. We thrive on diverse viewpoints and new ideas and believe that a positive, inclusive workplace is imperative to sustainable success.

As we've grown to a company of nearly 4,000 strong, we have the opportunity to make a significant impact on our communities. We strongly support employee initiatives and align our giving campaigns and programs to organizations that are important to them.

We are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.