Tech Analyst II
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![]() United States, Oklahoma, Oklahoma City | |
![]() 700 Northeast 13th Street (Show on map) | |
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Position Title:Tech Analyst II
Department:Information Systems
Job Description:
This position may be filled as a Tech Analyst II or III depending on individual qualifications including education, experience, and/or certifications. The Technical Analyst II implements and supports facility IT desktop and peripheral equipment and is the key technical resource responding to end user incidents and requests reported in ServiceNow as well as project related duties. Technical Analyst II will also be responsible for mentoring, supporting and training entry-level Technical Analysts. Problems beyond the scope of their ability or responsibility are communicated in a timely manner to senior-level support personnel. Support to other facility IT personnel is provided, as warranted, and participation in 24x7 on-call support is provided based on IT staff rotation. The Technical Analyst II recommends, adheres to and supports OU Health IT policies and procedures, and recommends process changes that improve the implementation, maintenance and support of IT desktop equipment and software. Based on proficiency with PC-based equipment and cabling, the Technical Analyst II can provide expanded on-site support to technical resources, if needed.
Essential Responsibilities Responsibilities listed in this section are core to the position. Inability to perform these responsibilities with or without an accommodation may result in disqualification from the position.
General Responsibilities
Minimum Qualifications Education Requirements: Graduate of a Technical/Trade School or Associate's Degree required. Experience Requirements: 3-5 years of experience required. License/Certification/Registration Requirements
Knowledge/Skills/Abilities Required:
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