Service Technician I

REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, character and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
*High school diploma
*Proven mechanical skills and ability
*Work experience with basic construction techniques; good knowledge of basic construction and building material; knowledge of the terminology of the industry.
*Be able to problem solve while on site during service calls.
*Must demonstrate excellent time management skills
*Demonstrate interpersonal communication skills; strong listening skills to deliver customer focused solutions.

RESPONSIBILITIES

*Analyze customer situations, determine corrective action to be taken, communicate recommendations to the service department and complete the repair.
*Engage with customers in a respectful manner, giving the customer the information and explanations that are helpful in understanding the situation and corrective action needed. Remain focused on customer's issues and concerns; responding to requests in a thorough and timely manner.
*Complete assigned work schedules and work orders; set priorities and complete appointments with customers. Dependable and punctual in meeting commitments to co-workers and customers.
*Complete and submit required paperwork that is neat, accurate, and thorough; ensure that all paperwork is completed in a timely manner.
*Work in a highly collaborative environment keeping all team members informed as needed, of customer interactions and actions taken.
*Follow established Renewal by Anderson processes, making recommendations for process improvement. Keep current on RbA product and installation process.
*Keep the service area neat and organized. Inventory service stock area of warehouse; request material replenishment as needed. Provide detailed information to the Production Manager.