Department Business Administrator (Texarkana, AR)

Closing Date:

The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans.

UAMS offers amazing benefits and perks (available for benefits eligible positions only):

• Health: Medical, Dental and Vision plans available for qualifying staff and family
• Holiday, Vacation and Sick Leave
• Education discount for staff and dependents (undergraduate only)
• Retirement: Up to 10% matched contribution from UAMS
• Basic Life Insurance up to $50,000
• Career Training and Educational Opportunities
• Merchant Discounts
• Concierge prescription delivery on the main campus when using UAMS pharmacy

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply link/button.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All application information is subject to public disclosure under the Arkansas Freedom of Information Act.

For general application assistance or if you have questions about a job posting, please contact Human Resources at askrecruitment@uams.edu.

Department's Website:

Minimum Qualifications:

• Bachelor's degree in Business, Health Care Administration, Finance, Accounting, or related field plus four (4) years of experience in business, finance, or administration.

Knowledge, Skills, & Abilities:

• Leadership and Team Management: supervise, coach, and develop diverse staff; manage change.
• Process Improvement: design and sustain efficient workflows across front- and back-office areas; measure impact.
• Healthcare Operations Knowledge: understand patient access, revenue cycle, medical records, and regulatory requirements.
• Financial Acumen: manage deposits, reporting, patient accounts, refunds, and vendor invoicing; monitor deadlines.
• Data and Reporting: analyze metrics and produce actionable leadership reports.
• Communication: clear written and verbal communication; train staff effectively.
• Technology Adaptability: proficient with scheduling systems, scanning/importing workflows, and contract platforms; comfortable with digital tools and remote work.
• Regulatory Compliance: knowledge of insurer requirements and healthcare regulations; maintain confidentiality.
• Customer Focus: commitment to patient-centered service and proactive issue resolution.

Preferred Qualifications:

• Master's Degree

Applicable equivalencies may be considered on the qualification listed above.

Qualifications Equivalencies:

Additional Information:

Key Responsibilities:

Front Office Leadership

• Oversee all front office processes at UAMS Family Medical Center - Texarkana.
• Develop, implement, and refine registration workflows including demographic verification, insurance verification, and copay collection.
• Ensure ongoing training and education for registration staff on scheduling protocols.
• Supervise and maintain adequate staffing levels.

Call Center Oversight

• Direct all call center operations; develop processes and train call center staff on scheduling protocols.
• Ensure reminder calls for appointments and timely appointment recalls.
• Monitor call volume by operator; generate monthly reports for Administrative Director.
• Oversee call center work queues and service levels.

Back Office and Financial Operations

• Oversee clinic deposits, financial reporting, patient refunds, patient accounts, hospital and nursing home billing, medical records, referrals, scanning, and importing.
• Ensure staff adheres to UAMS and insurer deadlines relating to patient accounts and financial counseling.
• Supervise daily scanning/importing; ensure documents are imported within 48 hours.
• Oversee medical records to meet submission deadlines.

People and Administrative Management

• Plan and conduct hiring processes (interviews, screenings, hires), training, performance evaluations, and employee counseling.

May perform other duties as assigned to advance the mission of UAMS

Salary Information:

Required Documents to Apply:

Please contact askrecruitment@uams.edufor any recruiting relatedquestions.

All application materials must be uploaded to the University of Arkansas System Career Sitehttps://uasys.wd5.myworkdayjobs.com/UASYS

Please do not send to listed recruitment contact.

This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity. The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law.