|
Job description: Essential Functions The following is a list of essential functions, which may be subject to change at any time and without advance notice. Management may assign new duties, reassign existing duties, or eliminate a function.
- Prepare closing paperwork for mortgage, equity, and consumer loans.
- Manage any system generated file alerts to ensure compliance in the areas of QM/ATR and/or federally mandated disclosure tracking issues (communicating any/all issues to leadership with urgency).
- Partner with internal QC and document review partners to confirm the accuracy of the closing documents generated (terms, vesting, lien position, etc.).
- Act as a liaison to title vendors, ensuring conveyance steps are handled properly (mortgage payoffs, addressing title encumbrances, etc.).
- Transmit closing documents on time, and with appropriate instructions, to the notary conducting the signing appointment.
- Handle other production support duties as assigned.
Compliance
- Comply with all applicable regulations and Bank policies regarding employment and employment law.
- Participate in annual compliance and other job-related training.
- Comply with applicable bank regulations, Bank policies and procedures.
- Comply with Bank's internal privacy and ethics standards.
Relationships and Contacts
Internal: Reports to the Director of Retail Operations. Frequent interaction with Operations staff, Underwriters, Mortgage Loan Officers, Sales Managers, Branch Managers, and back-office personnel. External: Frequent interaction with borrowers, title companies and vendors. Education and Experience
- High school diploma or equivalent required
- Minimum of two (2) years' experience in a customer service environment.
- Minimum of one to two years' experience in mortgage closings and title experience required.
- Encompass Loan Origination System experience preferred.
Skills and Competencies
- Excellent phone etiquette
- Excellent written and oral communication skills
- Strong organizational and multi taking skills
- Strong time management skills with the ability to hit deadlines
- Familiarity with Microsoft Office
Working Conditions Traditional office environment with ability to work remotely on a hybrid basis; the office maintains five day a week operations (Monday - Friday) with operational hours of 8:00am - 5:00pm.
Physical Demands
Penn Community promotes an equal opportunity workplace, which includes reasonable accommodations of otherwise qualified disabled applicants and employees. Please contact Human Resources with questions regarding the physical demands of this position.
- Lifting/carrying up to 10 lbs.
- Manual dexterity for computer work
- Speaking, hearing, and vision are required to perform essential functions
Penn community Bank is an equal opportunity employer.
|
Penn Community Bank
Oct 23, 2026