Patient Navigator Community Health Educator

General Summary of Position
Responsible for coordination and facilitating access to health-related services for clients by utilizing available resources.

Primary Duties and Responsibilities

• Attends all scheduled meetings including but not limited to regular staff meetings and training classes for safety infection control OSHA CPR and others as required. Attend project meetings as related to grant activities.
• Assists staff in promoting health education and quality improvement projects.
• Contributes to the achievement of established department goals and objectives and adheres to department policies procedures quality standards and safety standards. Ensures compliance with hospital/facility policies and procedures and governmental/accreditation regulations.
• Develops and maintains strong working relationships with external (referral sources and community agencies) and internal contacts (healthcare members).
• Identifies potential clients completes initial needs assessment and maintains follow-up to ensure appropriate guidance to health services.
• Maintains accurate client records by documenting all contacts services provided and outcomes in order to track all clients and services for future reference in EMR and database registry of target populations.
• Participates in orientation training and education programs for students residents as well as physicians nurses and other health care professionals as required.
• Provides informal counseling education and social support to clients during individual and group sessions. Assists clients with utilizing available resources including scheduling medical appointments accompanying clients to appointments assisting with the completion of medical program applications and managing complex health referrals.
• Reconciles care gaps for target populations; communicates with external stakeholders (e.g. health plans) to correct discrepancies.
• Screens target populations for eligibility.
• Supports client self-management goals by listening to client/family concerns assisting with problem-solving assessing how well the self-management plan is helping the client reach their goals and encouraging individualized goal setting and revision.
• Works with program team to ensure grant activities are on track managed and completed.
• Participates in multidisciplinary quality and service improvement teams as appropriate. Participates in meetings serves on committees and represents the department and hospital/facility in community outreach efforts as appropriate.

Minimal Qualifications
Education

• Bachelor's degree required
• Master's degree in Public Health or related field preferred

Experience

• 2+ years working in a healthcare environment.
• Strong understanding of cultural competency with target population required
• Requires effective verbal and written communication skills.
• Must possess computer skills including proficiency in the use of Microsoft Office database systems electronic health records and patient scheduling systems.