Financial Service Representative- Ambulatory Surgery Center- Full Time - Green Bay, WI

This is a full-time, 40-hour per week position. It is full-time benefit eligible.

FSR (Financial Service Rep)

Come work where we specialize in you! We have nearly 2,000 reasons for you to consider a career with Prevea Health-they're our employees. We're an organization that values kindness, responsibility, inclusivity, wellness and inspiration. At Prevea, we provide continuous education, training and support so every member of the team contributes to our success. Together we are the best place to get care and the best place to give care.

Job Summary
The Financial Service Representative (FSR) role at Prevea Health is responsible for welcoming, registering, and scheduling patients and/or visitors in a friendly and positive manner. This position acts as a liaison between patients and medical staff. The Financial Service Representative (FSR) is responsible for creating a positive first impression for anyone who uses Prevea Health services, whether over the phone, in person, or through MyPrevea. The Financial Service Representative will work closely with the Patient Service Representative team in relation to Prevea Health's financial processes and policies, assisting patients with financial and/or account questions.

What you will do

• Complete financial and insurance related workflows and processes in assigned work queues and troubleshoot as necessary.
• Obtain and confirm accurate demographic and insurance coverage information.
• Provide timely price estimates to patients upon request and within required timeframes.
• Coordinate communication between patients, family members, medical staff, providers, and administrative staff-via phone, in person, or through MyPrevea regarding financial services.
• Provide education and training to the front-end team as needed; act as a resource to registration staff to reduce errors, troubleshoot financial inquiries, or coverage questions.
• Correct charges, transfer charges and payments as necessary when working in different accounts; follow up on related billing questions or concerns.
• Assist patients and callers with financial inquiries, including policies, insurance, payments, and other financial needs.
• Collect required payments, including co-payments, outstanding balances, and payments due at the time of service.
• Provide accurate daily batches and/or deposits to appropriate staff for processing.

Education Qualifications

• High School Diploma and/or GED Required

Experience Qualifications

• 3-5 years Experience in insurance and/or healthcare setting Preferred

Skills and Abilities

• Display proficient telephone and computer skills with clear and professional speaking abilities.
• Able to provide exceptional customer service by assessing patient needs, meeting quality standards, and evaluating satisfaction.
• Capable of being empathetic and responsive to patient's needs by actively listening, asking appropriate questions, and continually looking for ways to provide assistance.
• Able to efficiently multi-task and adapt to fast-paced environments with frequently changing protocols and processes.
• Capable of effectively and positively interacting with staff members throughout the company.
• Promote teamwork and provide a supportive environment throughout the organization.
• Display grammar, spelling, and punctuation knowledge to accurately type patient information and take appropriate messages.
• Able to work independently and think critically using provided information.

Physical Demands

• Sit - Constantly
• Stand - Rarely
• Walk - Rarely
• Drive - Rarely
• Climb (Stairs/Ladders) - Rarely
• Bend (Neck) - Frequently
• Gross Manipulation (Hands/Arms) - Rarely
• Squat - Rarely
• Twist/Turn (Neck) - Occasionally
• Lift/Carry 0-10 lbs. - Rarely
• Lift/Carry 11-25 lbs. - Rarely
• Lift/Carry 26-35 lbs. - Rarely
• Push/Pull up to 10 lbs. - Rarely
• Push/Pull 11-25 lbs. - Rarely
• Push/Pull 26-35 lbs. - Rarely
• Reach (Above shoulder level) - Rarely
• Reach (Below shoulder level) - Constantly
• Simple Grasping (Hands/Arms) - Constantly
• Fine Manipulation (Hands/Arms) - Constantly
• Gross Manipulation (Hands/Arms) - Constantly

Working Conditions

• Noise - Occasionally

Travel Requirements

• 5%

Hearing Requirements

• Hears Whispers < 3 feet - Constantly
• Hears Whispers 3-8 feet - Constantly

Vision Requirements

• Color Discrimination - Constantly
• Near Vision (Correctable to Jaeger 2 or 20/40 binocular) - Constantly
• Distance Vision (Correctable to Snellen chart 20/40 binocular) - Constantly

Prevea is an Equal Employment Opportunity/Affirmative Action employer. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United State and to complete the required employment eligibility document form upon hire. Prevea participates in E-verify. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify