Patient Service Representative - Full-time

Be the friendly face that helps create an exceptional patient experience from the moment patients walk through our doors. As a Patient Service Representative, you'll play a vital role in ensuring patients feel welcomed, supported, and cared for while helping them navigate appointments, services, and financial responsibilities with confidence.

In this fast-paced role, you'll coordinate front-desk operations, assist with scheduling, manage patient registrations, process payments, and serve as a trusted resource for patients and visitors. Your professionalism, compassion, and attention to detail will help create a seamless healthcare experience for every patient interaction.

• Welcome and register patients with professionalism and compassion.
• Schedule appointments and manage check-in/check-out activities.
• Answer phones and assist patients with questions and concerns.
• Maintain accurate patient records within Epic and other systems.
• Collect and post patient payments while balancing daily cash drawer activities.
• Communicate patient financial responsibilities, payment options, and available financial assistance resources.
• Document financial conversations, referrals, and payment arrangements accurately.
• Support clinic operations through clerical duties, scanning, fax management, and record maintenance.
• Help ensure a clean, safe, and welcoming environment for patients and visitors.

• High school diploma or equivalent required.
• Strong communication and customer service skills.
• Ability to build rapport with patients while maintaining professionalism and confidentiality.
• Strong attention to detail and organizational skills.
• Comfort discussing payments, financial responsibilities, and assistance options with empathy and confidence.
• Basic computer proficiency and data entry skills.
• Ability to adapt and thrive in a busy healthcare environment.

• One year of medical office or healthcare customer service experience.

Every day brings an opportunity to make a meaningful difference in someone's healthcare journey. If you enjoy helping others, solving problems, and creating positive experiences, this role offers the chance to be an essential part of a compassionate healthcare team while developing valuable administrative and patient-facing skills.

Apply today and help create outstanding experiences for every patient, every visit.

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.