Technical Training Manager

About The Team

Bermex offers expert utility consulting services and solutions to utilities and associated organizations throughout the United States, including leak detection, atmospheric corrosion, line location, software service solutions, and water, gas, and electric meter reading and installation. At Bermex, we are always looking for motivated individuals who enjoy working independently and outdoors to become part of our team.

About the Role

The Technical Training Manager reports to the Regional Operations Director - East and is responsible for developing and overseeing technical training for Line Locator Technicians I, II, and III supporting Bermex.

This role ensures technicians have the knowledge, skills, and training necessary to safely and accurately locate underground utilities. The Technical Training Manager works closely with Operations leadership to support employee development, field readiness, consistent locating practices, and compliance with company and client requirements.

What You'll Do

• Develop and deliver standardized classroom and hands-on field training for Line Locator Technicians I, II, and III.
• Train technicians on utility locating equipment, maps, 811 tickets, marking procedures, safety, and documentation requirements.
• Develop and maintain training materials, instructional guides, and competency assessments.
• Coordinate new-hire technical onboarding and ongoing technician development.
• Evaluate training effectiveness and update programs based on operational needs and field performance.

• Conduct field evaluations to assess technician competency, locating accuracy, and readiness to work independently.
• Identify skill gaps and provide targeted coaching, refresher training, and corrective instruction.
• Partner with Operations leadership to address recurring locating errors, quality concerns, and preventable utility damages.
• Provide technical guidance on complex locating situations, equipment, and updated procedures.
• Support consistent field practices and performance expectations across project locations.

• Ensure training aligns with company policies, project requirements, applicable safety standards, and regulatory guidelines.
• Partner with Operations and Safety to address training needs identified through incidents, damages, and field audits.
• Support Operator Qualification (OQ) training and evaluations, where applicable.
• Reinforce safe locating practices, damage prevention, and accurate field documentation.

• Coordinate training schedules and resources with Operations leadership.
• Maintain accurate training records, competency assessments, and required qualifications.
• Track training completion, technician readiness, and recurring development needs.
• Provide training updates and recommendations to the Regional Operations Director - East.

Other duties as assigned.

• Education: High School Diploma or GED.
• Experience: Minimum of 5 years of experience in utility line locating, damage prevention, or a closely related technical field.
• Previous experience providing technical training, field instruction, coaching, or competency assessments.
• Advanced knowledge of underground utility locating equipment, marking procedures, 811 ticket management, and field documentation.
• Strong understanding of applicable safety standards, damage prevention practices, and regulatory requirements.
• Ability to develop and deliver technical training, assess employee competency, and provide effective coaching.
• Ability to troubleshoot complex locating situations and provide technical guidance.
• Proficiency with locating equipment, computers, mobile devices, and electronic documentation systems.
• Strong communication, organization, presentation, and problem-solving skills.
• Ability to work independently and collaborate with technicians, supervisors, managers, and client representatives.
• Valid driver's license and ability to meet company driving requirements.
• Ability to travel to project locations and conduct hands-on field training.
• Ability to meet applicable drug and alcohol testing requirements.

• Previous experience supporting telecommunications utility locating projects.
• Experience developing or managing technical training programs.
• Experience conducting field audits, quality reviews, or damage investigations.
• Experience with Operator Qualification (OQ) programs, where applicable.
• Experience using learning management systems or electronic training records.
• Industry-related technical certifications or instructor qualifications.

• Strong technical expertise and instructional ability.
• Effective coaching, mentoring, and employee-development skills.
• Excellent communication and interpersonal skills.
• Strong organization, planning, and time management.
• Attention to detail, locating accuracy, and safety.
• Sound judgment, troubleshooting, and problem-solving abilities.
• Ability to adapt training priorities to operational needs.

• Do not enjoy teaching, coaching, or developing field technicians.
• Prefer exclusively hands-on field work rather than coordinating and delivering training.
• Are uncomfortable evaluating technician competency or providing constructive feedback.
• Have difficulty managing multiple training priorities and maintaining accurate documentation.
• Are unwilling to travel or conduct training outdoors in varying conditions.

Benefits

Health and Safety

• Group health plans including medical/prescription, dental, vision and a variety of other coverage options
• Company paid group life insurance, accidental death & dismemberment insurance, short and long term disability
• Flexible Spending Accounts or an option for a Health Saving Account with company match
• Company paid Employee Assistance Program (EAP) for all employees and eligible family members

Retirement

• Automatic enrollment in the Employee Stock Ownership Plan (ESOP) at no cost
• Roth or Traditional 401(k) Retirement plan with company match

PTO Plans- After 90 completed days of service for full-time employees:

• Paid Vacation
• Paid Holidays
• Paid Wedding Day
• Veterans Day paid time off for our veterans
• Paid Sick Time (New York based positions ONLY)

Perks/Allowances

• Company vehicle (for all driver-based positions)
• Gas card for company vehicle (if applicable)
• Company provided cell phone or mobile allowance (only if applicable)
• Boot allowance from approved vendors
• Daily per diem for travel-based positions

Where We Work

Employees will begin their day at the local office where they will pick up their company vehicle, equipment, and assignments for the day.

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Company: ACRT, Inc.