Exam Application Specialist II

The University's Center for Faculty Excellence (CFE) seeks a detail-oriented and collaborative Exam Application Specialist II to support the development, administration, and security of electronic assessments across campus-based, hybrid, and distance-learning courses.

Working closely with faculty, students, and University staff, this position manages exam applications and question banks, provides technical support and training, ensures assessment quality and security, and supports accessible and effective examination practices.

Key Responsibilities

• Manage ExamSoft item banks and exam delivery, including assessment organization, user training, and item performance analysis.

• Collaborate with faculty to develop, configure, quality-check, administer, and evaluate electronic exams using Examplify and related applications.

• Manage exam schedules, security settings, downloads, exam logs, and online proctoring concerns.

• Provide technical support to faculty and students, resolve issues, respond to support tickets, and escalate complex problems as needed.

• Manage data imports and exports across ExamSoft, Canvas, Examity, and other reporting systems.

• Collaborate with Student Accessibility Services to implement and maintain examination accommodations.

• Develop and deliver training, onboarding materials, and communications about exam procedures and software updates.

• Assist with examination policies and procedures, academic misconduct investigations, report editing, and survey testing.

• Train new team members, represent the CFE in presentations, and maintain knowledge of educational technology trends and best practices.

Required Qualifications

• Bachelor's degree required; master's degree preferred.

• At least two years of experience in an academic learning environment. Experience in distance Higher Education preferred.

Knowledge, Skills, and Abilities

• Proficiency in troubleshooting instructional technologies and providing remote technical support.

• Ability to develop and deliver training in person and virtually.

• Excellent written and verbal communication, organizational, time-management, and editing skills.

• Strong attention to detail, project management, and problem-solving abilities.

• Ability to manage multiple priorities, work independently, and collaborate professionally with faculty, staff, administrators, and University leadership.

• Familiarity with electronic assessment platforms, learning management systems, and online proctoring tools.