Order Entry Specialist

Education Requirements

• High school diploma or GED required.
• Some college coursework in Business, Customer Service, Supply Chain, or a related field preferred.
• Proficiency with Microsoft Office applications, including Outlook, Excel, and Word.

Experience Requirements

• Minimum of 3 years of experience in data entry, order processing, customer service, or customer support.
• Experience managing customer orders from multiple sales channels preferred.
• Familiarity with EDI (Electronic Data Interchange) order processing and maintenance is a plus.
• Experience reviewing purchase orders, pricing quotations, and customer specifications.

Preferred Qualifications

• Strong written and verbal communication skills with the ability to interact professionally with customers, sales teams, and internal departments.
• Exceptional attention to detail with a focus on accuracy and quality.
• Proven problem-solving, decision-making, and time management skills.
• Self-motivated professional who can work independently and prioritize multiple tasks in a fast-paced environment.
• Team-oriented mindset with a commitment to delivering outstanding customer service.

Physical Capabilities

• Ability to remain seated and work at a computer for extended periods.
• Frequent use of standard office equipment, including keyboard, mouse, and telephone.
• Ability to review detailed documents and enter data accurately.

Job Duties

• Accurately enter and process customer orders from various sales channels.
• Receive, interpret, and resolve customer order inquiries in a timely manner.
• Review purchase orders, quotations, and product specifications to ensure order accuracy.
• Monitor and maintain EDI orders and troubleshoot discrepancies as needed.
• Coordinate with customers, sales representatives, and product line teams to support order fulfillment.
• Manage projects and customer requirements while ensuring deadlines are met.
• Maintain accurate records and provide follow-up communication regarding order status and resolutions.

Benefits