Registration Representative PD, Admitting

Essential Functions and Responsibilities of the Job

1. Ability to communicate effectively in written and verbal form

2. Adheres to department policy of using two patient identifiers.

3. Avoid HIPAA violations by choosing the correct MRN and interviewing, registering, and pre-registering patients timely and accurately in Epic.

4. Ensures all registration forms are complete, signed, and scanned. Enter notes in Epic as required.

5. Ability to provide excellent customer service using Simply Better and AIDET principles.

6. Collects and posts payments timely and accurately. Immediately drop the payment in the safe or the cash drawer.

7. Ability to follow company policies, support department performance improvement activities. (Staff meetings, employee engagement survey, education, and training activities)

8. Maintains registration accuracy rate of 95% or better.

9. Monitors and manages work queues.

10. PBX: answer calls timely, professionally, and route calls appropriately. Ability to understand and follow all emergency codes and alarm paging protocols.

11. Ability to be at work and be on time. Adheres to MHS time and attendance policy.

12. Ability to follow company policies, procedures, and directives. Supports department performance improvement activities. (Meetings, employee engagement survey, education, and training activities)

13. Ability to interact in a positive and constructive manner.

14. Ability to prioritize and multitask.

Experience

List the minimum experience, skills, knowledge, and abilities required to do the job.

• 1-2 years of experience in hospital admitting, a physician's office, or equivalent healthcare
• Must communicate effectively and clearly both verbally and in writing
• Strong customer service skills
• General knowledge of insurance payors: PPO, HMO, POS, EPO, Medicare, Medi-Cal, & CalOptima
• Bilingual (English/Spanish, or English/Vietnamese) preferred
• Positive work ethic
• General computer skills required, including electronic medical record and Microsoft Office
• Knowledge of medical terminology

Education

List the education licensures or certifications preferred or required to do the job.

* High school graduate preferred

* Medical Terminology related course or certificate preferred