Product Owner: General Analytics Use Case Delivery

Hybrid on site in Union Square. No C2C

Seeking a Product Owner to drive the delivery of analytics-driven business capabilities across Customer Operations. As Customer Operations expands its use of data and business intelligence across Credit & Collections, Contact Center, and Back Office operations, this role will lead an Agile development pod responsible for translating business needs into actionable, high-value data products.

The ideal candidate brings 5+ years of Agile product ownership, proven experience taking data/analytics use cases from concept through production delivery, and strong business-to-technology translation skills. While hands-on data science expertise is not required, the Product Owner must be adept at partnering with business, data engineering, and analytics teams to turn enterprise data into operational solutions.

• Product Ownership & Backlog Management: Lead an Agile development pod delivering analytics capabilities. Own the product vision, roadmap, and prioritized backlog. Write detailed epics, user stories, features, and acceptance criteria.
• End-to-End Analytics Delivery: Partner with analytics, data engineering, and technology teams to take data-driven use cases from business discovery and requirements gathering through UAT and production rollout.
• Customer Operations Business Partnership: Work closely with stakeholders across Credit & Collections, Contact Center, and Back Office teams to identify operational friction, understand customer journeys, and deliver measurable operational value.
• Data & System Understanding: Develop a strong working knowledge of Customer Operations datasets-including core platform data in Oracle CC&B and niche enterprise systems-to help define data requirements and dependencies.
• Agile Facilitation: Lead core sprint ceremonies (planning, refinement, reviews, retrospectives), unblock team dependencies, manage delivery trade-offs, and report status/metrics to leadership.

• 3+ Years of Experience as a Product Owner, Business Product Owner, or Product Manager leading an Agile development pod.
• Proven Analytics Delivery Track Record: Direct experience taking analytics, business intelligence, reporting, or data-driven use cases from initial requirements through production rollout (general software/application POs without data/analytics experience will not be considered).
• Agile Expertise: Hands-on experience with Agile delivery tools (Jira, Azure DevOps, Confluence) managing backlogs, sprint cycles, user stories, and acceptance criteria.
• Cross-Functional Communication: Demonstrated ability to bridge the gap between non-technical business stakeholders and technical data/engineering teams.
• Enterprise Data Exposure: Experience working with complex enterprise data across multiple backend systems or sources.

• Domain Experience: Background supporting Customer Service, Customer Operations, Contact Centers, Credit & Collections, or Back Office units.
• Utility / CIS Systems: Exposure to Oracle CC&B (Customer Care & Billing) or comparable customer information platforms.
• Industry Experience: Work history within utilities, energy, telecommunications, financial services, or similar complex enterprise environments.
• Analytics Tools: Familiarity with cloud-based analytics environments, BI tools (Tableau, Power BI), or data modeling concepts.