Dean - Student Support Services
Maricopa Community College district | |
life insurance, paid time off, sick time, long term disability, tuition reimbursement, 403(b)
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United States, Arizona, Mesa | |
Sep 05, 2026 | |
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Dean - Student Support Services Job ID: 323254 Location: Mesa Community College Full/Part Time: Full Time Regular/Temporary: Regular Salary Range
$111,666.61 - $145,166.29/annually, DOE Grade
125 Work Schedule
Monday - Friday, 8am - 5pm Work Calendar
12 Months Maricopa Summary
10 Colleges. Unlimited Opportunities. The Maricopa County Community College District is one of the largest community college systems in the nation. Home to 10 individually accredited community colleges and 31 satellite locations, we proudly serve students in every corner of the Valley. Each day, our dedicated faculty, staff, and administrators, live out our vision-creating excellence in education for a better world. We focus on people-not profits. We don't just support our community-we help build it. We believe our employees are our most valuable asset. Join us in making a real difference in the lives of over 140,000 college students each year. Campus Statement
Mesa Community College (MCC) is nationally recognized for its excellence in university transfer, career and technical programs, civic engagement, and innovative education. Serving more than 25,500 students annually, MCC offers a range of degree and certificate programs across its two campuses and additional locations. MCC students contribute more than 8,500 hours of community service annually. MCC serves as a key resource for education, workforce development, and lifelong learning. The college enhances student success through Guided Pathways with Integrated Support Services. A Hispanic Serving Institution, nearly 50% of MCC students are first-generation college attendees, and it boasts the largest Indigenous student population among Maricopa County Community College District (MCCCD) colleges, supporting students from 22 Arizona tribes and additional out-of-state tribes. Our award-winning faculty are committed to helping students achieve their goals through high-quality education, training, and undergraduate research opportunities. Located in the East Valley of Phoenix, Arizona, MCC is one of 10 colleges in MCCCD. Learn more at https://www.mesacc.edu/. Benefits
Maricopa County Community College District (MCCCD) is committed to providing a competitive and comprehensive benefits program that supports our employees' and their families' health and well-being. Therefore, the MCCCD benefits support every stage of life and are designed to meet the diverse needs of our community. Explore the wide range of benefits and perks available to eligible employees at MCCCD: Affordable and Comprehensive Benefits Package:
Employee Health & Wellness Programs:
Job Summary
The Dean, Student Support Services serves as a senior leader in the Student Affairs Division and provides strategic, operational, and administrative leadership for a comprehensive portfolio of student support programs and services, with a strong focus on student success, safety, engagement, accountability, and inclusion. The position will supervise leaders, establish strategy, manage complex and high-risk student matters, integrate multiple student-support functions, develop organizational capacity, and build partnerships across the college and community. Reporting to the Vice President of Student Affairs, the Dean provides leadership and oversight for a broad, multi-department Student Affairs portfolio to include Disability Services, Student Conduct, Behavioral Intervention Team (BIT), Career Services, Student Life and Leadership, Testing Services, and the CARE Team. The Dean ensures these areas operate collaboratively, effectively, and in alignment with institutional priorities and the evolving needs of students. The Dean is the key institutional leader for student conduct, behavioral intervention/threat assessment, crisis response, non-instructional student complaints, and support for students experiencing complex or significant challenges. The position regularly reviews and resolves student conduct matters, coordinates interventions involving students of concern, leads behavioral intervention and threat assessment processes, facilitates crisis intervention efforts, coordinates support for students with complex needs, and works across the college and with community partners to promote a safe, supportive, equitable, and student-centered learning environment. The Dean also provides leadership and coordination for assigned responsibilities related to campus safety and compliance under the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) - including coordination of required student-facing communications, reporting processes, documentation, and collaboration with Public Safety, senior administrators, and other institutional partners. The Dean supports accurate, timely, and consistent institutional reporting and helps ensure that student support, conduct, crisis response, and safety-related processes appropriately intersect with Clery reporting requirements. As a member of the Student Affairs Leadership Team, the Dean plays a key role in ensuring compliance, promoting a supportive campus culture, and creating opportunities for students to thrive. The Dean will serve as a strategic architect and change leader to guide efforts and ensure students are supported through credential completion and transfer. This role supports the college's long-term enrollment stability and Higher Learning Commission (HLC) expectations for evidence-based decision-making, cross-functional collaboration, and continuous improvement. The Dean is expected to balance two complementary responsibilities: supporting students in overcoming barriers to success while maintaining appropriate standards of conduct, accountability, safety, and institutional responsibility. Additional Information
About the Role Reporting to the Vice President for Student Affairs, the Dean of Student Support Services is a senior leader who will provide college-wide strategic leadership and manage all functions for the college's Student Code of Conduct and Behavioral Intervention Team (BIT), and simultaneously lead student support, basic needs, access, engagement and accountability, career development, student life & leadership, and disability and testing services as interconnected elements of the student experience. Key responsibilities: * Student Conduct, Accountability, and Clery Coordination o Lead, coordinate, and manage the college's student conduct processes and conflict resolution services, as well as promote an educational, equitable, timely, and consistent approach to student accountability. * Behavioral Intervention, Threat Assessment & Crisis Response o Lead, coordinate, and manage the college's behavioral intervention and threat assessment functions, including the coordination and evaluation of concerns involving students whose behavior may indicate significant distress, disruption, risk, or potential harm. * Comprehensive Student Support o Provide leadership for systems that identify and respond to students experiencing significant barriers or complex circumstances. * Departmental Leadership o Provide strategic direction, administrative oversight, and leadership for a comprehensive portfolio of student support programs and services, ensuring that each area contributes to student access, success, engagement, well-being, persistence, and completion: * Career Services - career exploration and readiness, employment preparation, career programming, internships/employer engagement as assigned, and career-related student support. * Non-Instructional Student Complaints o Provide oversight and resolution of non-instructional complaints and concerns involving college services, processes, employees, or student experiences within the scope of established college and district procedures. * Critical Student Matters o Coordinate the college's administrative response involving deceased students, including appropriate institutional notification, internal coordination, record-related processes, and communication with relevant college and district offices while ensuring matters are handled with sensitivity, professionalism, and respect. * Policy, Procedure & Compliance o Develop, review, implement, and evaluate policies, procedures, protocols, and operating practices related to assigned areas. Ensures practices remain aligned with college and district requirements and applicable federal and state regulations. * Budget & Resource Management o Develop, recommend, administer, and monitor budgets for departments within the Dean's portfolio. Establish funding priorities, evaluate resource needs, and ensure responsible stewardship of institutional and public resources. * Assessment & Continuous Improvement o Use service utilization, student outcome, conduct, complaint, engagement, safety, Clery-related, and other relevant data to evaluate programs, identify trends, assess effectiveness, and recommend improvements. * Deep understanding of case-management models and data-informed decision-making. * Lead cross-functional collaboration and partner with academic deans, faculty, student services, institutional research, enrollment management, and executive leadership to embed student support-focused practices into programs and practices. * Develop, mentor, and supervise high-performing leadership positions. * Lead through change, align diverse stakeholders, and establish a culture of accountability and continuous improvement. * Represent the college in system-wide, state, and national student support and success initiatives. * Engage in other duties as assigned by the Vice President of Student Affairs, supporting initiatives that advance the mission of the office and the division. Why This Role Matters Students' ability to succeed in college is influenced by much more than what occurs in the classroom. Students may encounter disability-related barriers, personal crises, behavioral concerns, career uncertainty, interpersonal conflicts, financial or social challenges, or circumstances requiring coordinated institutional intervention. This position matters because it: * Provides senior leadership for student conduct and behavioral intervention processes requiring sound judgment, due process, appropriate documentation, and timely resolution. At its core, this position ensures that students have both the support necessary to succeed and clear, equitable structures for accountability, safety, access, and engagement. Essential Functions
All Student Affairs positions require consistent, full on-site attendance and engagement as an essential job function in order to provide in-person student affairs services, including but not limited to: student advising, support services, case management, programming, student walk-in services, daily operational support and collaboration, etc.-which precludes remote or hybrid work options for any Student Affairs role regardless of position classification. 60% Strategic Leadership, Departmental Oversight, & Organizational Management * Supervise leaders, establish strategy, integrate multiple departments, set expectations, develop employees, and ensure the portfolio advances institutional priorities. o Establish departmental goals, performance expectations, service standards, and measurable outcomes aligned with institutional priorities and student success goals. Monitor, evaluate, and conduct regular employee performance evaluations. * Promote collaboration and integration among departments within the portfolio to create a more coordinated student experience. o Coordinate technology tracking systems, data collection, and analysis. * Identify, pilot, scale, and institutionalize initiatives and evidence-based practices to improve student sense of belonging, safety, engagement, safety, accountability, and inclusion. o Develop, administer, monitor, and provide strategic oversight for departmental budgets within the assigned portfolio. * Promote accessible, equitable, inclusive, and student-centered services across assigned departments and programs. 25% Program/Operation Implementation - Student Conduct, Behavioral Intervention, Crisis Response, Student Support & Clery-Related Operations * Administer and provide senior-level oversight of student conduct processes, including complex, sensitive, and high-level student cases. o Coordinate institutional support for students with complex needs through effective case consultation, referral, intervention, cross-departmental collaboration, and appropriate follow-through. * Oversee processes for non-instructional student complaints and facilitate appropriate, equitable, consistent, and timely resolution. Develop, interpret, review, and implement policies, procedures, protocols, and administrative practices related to assigned areas. * Coordinate administrative notifications and college processes involving deceased students with sensitivity, professionalism, confidentiality, and appropriate collaboration with college and district offices. * Coordinate with Public Safety, designated Campus Security Authorities (CSAs), senior administrators, and other institutional partners regarding incidents or information that may have Clery reporting or disclosure implications. * Support timely identification, documentation, review, referral, and reporting of information that may be subject to Clery requirements within the scope of assigned responsibilities. * Develop, review, and improve protocols related to student conduct, behavioral intervention, threat assessment, crisis response, student safety, and Clery-related responsibilities. * Use data and assessment findings to identify service gaps, recommend improvements, inform decisions, and demonstrate the impact of Student Support Services. 10% Compliance * Ensure compliance, and follow, understand, and adhere to federal, state, District Office, and institutional regulations/laws/policies. 5% Other * Monitor changing regulatory requirements and ensure departmental practices remain responsive to applicable legal, accreditation, professional, and institutional expectations. Minimum Qualifications
Master's degree from a regionally accredited institution in education, student personnel, higher education administration, counseling, social work, student affairs, organizational behavior, or field related to area of assignment and five (5) years of progressively responsible management and/or leadership experience in student retention, academic advising, or student support services that includes three (3) years of supervisory experience. Examples of student affairs academic support or non-academic pathway management/leadership experience includes: program management, project management, budget development and management related to programs or projects, staff supervision, policy development, administration, evaluation and compliance. No degree equivalency. Desired Qualifications
Special Working Conditions
How to Apply
Applicants are required to submit a cover letter and resume showing how the applicant meets the minimum and desired qualifications. All minimum requirements must be met at the time of the application. Additional materials will not be accepted after the job posting has closed. Missing materials or incomplete employment history will not be considered. Please ensure your materials clearly provide the following information.
Maricopa County Community College District (MCCCD) complies with the Americans with Disabilities Act (ADA) of 1990. Qualified applicants or candidates with disabilities can submit a reasonable accommodation request at any point in the hiring process, and MCCCD's policy is to provide reasonable accommodation unless such accommodation would cause an undue hardship. If a reasonable accommodation is needed, please contact the ADA Coordinator from the hiring campus location for assistance via email at adasupport@domail.maricopa.edu MCCCD is an Equal Opportunity Employer. Posting Close Date
Open until filled First Review: September 21, 2026 Applications received after the review date may not be screened EEO, Title IX, & Clery Act
Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information. Title IX of the Education Amendments of 1972, states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance." The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators. The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act. To apply, visit https://jobs.erp.maricopa.edu/psp/MCPAHPRD/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=1000&JobOpeningId=323254&PostingSeq=1 je-61f010fd018347a2a549d0707a7491d5 | |
life insurance, paid time off, sick time, long term disability, tuition reimbursement, 403(b)
Sep 05, 2026