Sr. Conversational AI & Agentic Search Engineer

You want more out of a career. A place to share your ideas freely - even if they're daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love - driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together - lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife.

What you'll be doing...

As a Senior Lead Conversational AI & Search Engineer, you'll be the hands-on authority for our enterprise intelligent virtual agents, AI search, and discovery solutions. By simplifying how customers find information and interact with our platforms using cutting-edge Google AI technologies, you'll play a crucial role in keeping our customers engaged and driving long-term business success.Our customers demand an amazing, effortless experience, and you'll solve complex conversational and search problems to ensure our customer journey is nothing less than outstanding.

You will be responsible for the following but not limited to:

• Architecting, supporting, and improving the end-to-end Conversational AI (CCAI) and Enterprise Search design and development lifecycle.

• Designing, building, and maintaining sophisticated conversational agents using Google Cloud Contact Center AI (CCAI), Dialogflow (CX/ES), and the Agent Development Kit (ADK).

• Integrating Vertex AI and Google Enterprise Search/Vertex AI Search to build intelligent, context-aware discovery and retrieval-augmented generation (RAG) experiences.

• Solving complex user experience challenges, resolving agent defects, optimizing search relevance, answering technical questions, and conducting rigorous testing and validation.

What we're looking for...

You thrive on creating smart, customer-centric solutions that simplify user interactions and deliver immediate answers. Your expertise allows you to build secure, scalable AI frameworks using established software engineering practices, ensuring smooth integration with downstream enterprise tools. As a trusted engineer, teams rely on you to navigate challenging obstacles in NLP, AI integration, and search relevance. By combining deep technical proficiency in AI with an analytical, collaborative mindset, you will directly enhance our user journey.

You'll need to have:

• Bachelor's degree or four or more years of work experience.

• Six or more years of relevant experience required, demonstrated through one or a combination of work and/or military experience, or specialized training.

• Experience architecting and building solutions with Google CCAI, Dialogflow (CX or ES), or Vertex AI Search & Conversation.

• Experience in Google Agent Development Kit (ADK) and building conversational workflows, intents, route groups, and generator prompts.

Even better if you have one or more of the following:.

• Bachelor's Degree in Computer Science, Computer Engineering, Artificial Intelligence, or a related technical field.

• Experience in programming in modern languages (Python, Java, NodeJS) for building custom fulfillment webhooks, microservices, and backend APIs.

• Experience implementing Vertex AI Search / Enterprise Search, grounding models, custom data store connectors, and tuning search relevance and rankings.

• Building Agentic AI using LangGraph or Decagon or Sierra or Google ADK or Google CES.

• Experience integrating Google AI solutions with non-Google enterprise architectures via REST/SOAP APIs, pub/sub messaging, and webhook integrations.

• Familiarity with Large Language Models (LLMs), prompt engineering, retrieval-augmented generation (RAG) architectures, and generative AI guardrails.

• Knowledge of contact center integrations (telephony adapters, CRM platforms like Salesforce/Genesys, and live agent hand-off protocols).

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don't meet every "even better" qualification listed above.

Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability or other legally protected characteristics.

Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefit options including: medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance. We also offer a matched 401(k) savings plan, up to 8 company paid holidays per year and up to 6 personal days per year, paid parental leave, adoption assistance and tuition assistance, plus other incentives, we've got you covered with our award-winning total rewards package. Depending on the role, employees have the opportunity to receive compensation in the form of premium pay such as overtime, shift differential, holiday pay, allowances, etc. Newly hired employees receive up to 15 days of vacation per year, which grows with additional service. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.