Admin Supervisor I

#CA-KN

Financial Clearance is responsible for the authorization of all Admissions, Emergency Department and Outpatients patients to UC Davis Medical Center. This position will serve as the direct report for the Financial Clearance Unit and department administrative support staff. The Admin Specialist Supervisor provides active oversight to the department workflow and is accountable for all unit activities and is expected to be an informed source of the detail of the department's level of performance. The incumbent takes hands on approach to maintaining appropriate staffing levels within the unit on all appropriate shifts. The incumbent is responsible for completing account quality reviews and providing feedback, including all documentation, in a timely fashion to staff and management. The incumbent monitors, maintains and/or accelerates departmental performance from both quality and productivity aspects. The incumbent is responsible for statistical analysis for the department. The incumbent is responsible for facilitating all staff training, as identified in the job description. The incumbent is responsible for promotion of interdepartmental and inter-shift teamwork actions. The functions and specialty components of the department consist of eligibility verification, third party payer identification, and registration of funded and non-funded county types, ensuring accuracy in EMR system to facilitate reimbursement.

Apply By Date: 8/2/2026 at 11:59 pm - Interviews and recruiting process may occur at any time

Minimum Qualifications - For full consideration, applicants are encouraged to upload license and/or certification if required of the position

• Bachelor's degree in a related field or a combination of experience, education or training
• Several years of experience functioning as a supervisor.
• Several years of experience in both Financial Clearance and Authorizations
• Several years of experience working with EPIC3.
• Knowledge of healthcare insurance systems, including Medi-Cal, HMO, PPO, fee-for-service, and worker's compensation sufficient to properly screen and review registrations, eligibility verification, and coordinate authorization notification process and report financial outcomes.
• Knowledge of MI county contracts; third party payer contracts, Title XXII, JCAHO and CMRI notification criteria. Demonstrated knowledge of how these programs/regulations affect the functions and roles of the department; ability to incorporate them into departmental systems/processes.
• Ability to organize work to accommodate special projects, deadlines and priorities.
• Skills to perform in-depth statistical analysis to provide accurate information in a concise informative manner and to identify/analyze problems or issues related to areas of responsibility, which includes patient throughput, registration, and admitting processes.
• Leadership skills to direct others to accomplish tasks in a positive manner, which are conductive to positive operations within the department.
• Skill to assess learning needs of staff and to participate in their training and development to promote growth within their position and the University.
• Verbal communication skills to clearly and concisely receive elicit and convey information of a medical, financial or administrative nature to a variety of individuals within and outside the University.
• Written communication skills to clearly and concisely compose letters, merit evaluations, reports, policies and procedures, and Situation Response Guidelines that could include medical, financial and administrative information.
• Public speaking skills to effectively address a variety of committees, groups, and forums to educate, explain and respond to department functions.
• Personnel management skills to include developing position descriptions; recruiting, interviewing and selecting employees; establishing performance standards, empowering employees; and holding them accountable, coaching and evaluating employees; recognizing and rewarding staff; administering corrective action, and providing staff development and team building opportunities.
• Knowledge of staff personnel policies and regulations
• Excellent interpersonal communication skills to interact with tact and diplomacy with administration, management, patients, physicians and staff at all levels.
• Ability to engage in collaborative problem solving and negotiation with staff and colleagues.
• Ability to exercise discretion to ensure that patient, staff, and department confidentiality is maintained in a professional and respectful manner at all times.
• Ability to maintain composure, efficiency and a positive customer service-oriented manner during periods of peak workload with frequent interruptions, under tight deadlines, and when interacting with customers who are ill, angry or emotionally distressed.
• Ability to accomplish a variety of concurrent assignments in an effective and efficient manner.
• Skill to organize and prioritize assignments to complete work in a timely and efficient manner, particularly when there are changes in the workload or assignments.
• Problem-solving skills to independently define a problem/ identify the resources available to help solve problems, create variable resolutions and take the action necessary to implement them and follow through to ensure the problem is resolved to the satisfaction of all parties.
• Decision making skills to independently exercise delegated authority to take action, and to appropriately seek assistance from others when limits of delegated authority have been reached.
• Extensive knowledge of medical terminology, insurance verification, payer plan changes, managed care environment, authorization processes, appointment scheduling, authorizations, registration, reimbursement contracts and departmental and system policies and procedures.

Preferred Qualifications

• Bachelor's degree in a related area
• Supervisory experience in a union environment

Key Responsibilities

• 30% - SUPERVISION AND LEADERSHIP
• 25% - PERSONNEL MANAGEMENT
• 10% - CUSTOMER SERVICE
• 10% - PROGRAM MANAGEMENT / COMMITEE INVOLVEMENT
• 10% - TRAINING AND COACHING
• 10% - FISCAL MANAGMENT
• 5% - OTHER DUTIES

Department Overview

Financially securing outpatient, inpatient services for UCDH.

POSITION INFORMATION

• Salary or Pay Range: $2,743.30 - $4,896.55
• Salary Frequency: Biweekly
• Salary Grade: Grade 21
• UC Job Title: ADMIN SUPV 1
• UC Job Code: 007374
• Number of Positions: 1
• Appointment Type: Staff: Career
• Percentage of Time: 100%
• Shift (Work Schedule): Monday-Friday, 8 hours
• Location: UCDHAS Building (HSP165)
• Union Representation: 99 - Non-Represented (PPSM)
• Benefits Eligible: Yes
• This position is 100% on-site

Benefits

Outstanding benefits and perks are among the many rewards of working for the University of California. UC Davis offers a full range of benefits, resources and programs to help you bring your best self to work, as well as to help you and your family achieve your health, wellness, financial and career goals. Learn more about the benefits below and eligibility rules by visiting either our handy Benefits Summary for UC Davis Health Employees or Benefits Summary for UC Davis Employees and our Benefits Page.

If you are represented by a union, benefits are negotiated between the University of California (UC) and your union and finalized in a contract. Read your bargaining unit's employment contract, stay abreast of current negotiations and learn about collective bargaining at UC: https://ucnet.universityofcalifornia.edu/labor/bargaining-units/index.html

• High quality and low-cost medical plans to choose from to fit your family's needs
• UC pays for Dental and Vision insurance premiums for you and your family
• Extensive leave benefits including Pregnancy and Parental Leave, Family & Medical Leave
• Paid Holidays annually as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
• Paid Time Off/Vacation/Sick Time as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
• Continuing Education (CE) allowance and Education Reimbursement Program as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
• Access to free professional development courses and learning opportunities for personal and professional growth
• WorkLife and Wellness programs and resources
• On-site Employee Assistance Program including access to free mental health services
• Supplemental insurance offered including additional life, short/long term disability, pet insurance and legal coverage
• Public Service Loan Forgiveness (PSFL) Qualified Employer & Student Loan Repayment Assistance Program for qualified roles
• Retirement benefit options for eligible roles including Pension and other Retirement Saving Plans. More information on our retirement benefits can be found here

Physical Demands

• Standing - Occasional Up to 3 Hours
• Walking - Occasional Up to 3 Hours
• Sitting - Continuous 6 to 8+ Hours
• Lifting/Carrying 0-25 Lbs - Occasional Up to 3 Hours
• Pushing/Pulling 0-25 Lbs - Occasional Up to 3 Hours
• Bending/Stooping - Occasional Up to 3 Hours
• Squatting/Kneeling - Occasional Up to 3 Hours
• Twisting - Occasional Up to 3 Hours
• Reaching overhead - Occasional Up to 3 Hours
• Keyboard use/repetitive motion - Continuous 6 to 8+ Hours

Environmental Demands

• Loud noise levels - Occasional Up to 3 Hours

Mental Demands

• Sustained attention and concentration - Frequent 3 to 6 Hours
• Complex problem solving/reasoning - Frequent 3 to 6 Hours
• Ability to organize & prioritize - Frequent 3 to 6 Hours
• Communication skills - Continuous 6 to 8+ Hours
• Numerical skills - Occasional Up to 3 Hours
• Constant Interaction - Continuous 6 to 8+ Hours
• Customer/Patient Contact - Frequent 3 to 6 Hours
• Multiple Concurrent Tasks - Continuous 6 to 8+ Hours

Work Environment

UC Davis is a smoke and tobacco free campus effective January 1, 2014. Smoking, the use of smokeless tobacco products, and the use of unregulated nicotine products (e-cigarettes) will be strictly prohibited on any UC Davis owned or leased property, indoors and outdoors, including parking lots and residential space.

Special Requirements - Please contact your recruiter with questions regarding which activities apply by position

• This is a critical position, as defined by UC Policy and local procedures, and as such, employment is contingent upon clearing a criminal background check(s) and may include drug screening, medical evaluation clearance and functional capacity assessment
• The duties or functions of this position include the handling of cash (or cash equivalents)

Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.

A Culture of Opportunity and Belonging

At UC Davis, we're committed to solving life's most urgent challenges and building a healthier, more resilient world. We believe in growing through every challenge, continually striving to improve, and welcoming new perspectives that strengthen our community. We recognize that a vibrant and innovative organization values both individual strengths and shared purpose. The best ideas often emerge when people with different experiences come together.

As you consider joining UC Davis, we invite you to explore our Principles of Community, our Clinical Strategic Plan and strategic vision for research and education. We believe you belong here. The University of California, Davis is an Equal Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.

To view the University of California's Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination

Because we want you to feel seen and valued, our recruitment process at UC Davis supports openness and authenticity. Research shows that some individuals hesitate to apply unless they meet every qualification. You may be an excellent fit for this role-or the next one. We encourage you to apply even if your experience doesn't match every listed requirement. #YouBelongHere

To learn more about our background check program, please visit: https://hr.ucdavis.edu/departments/recruitment/ucd/selection/background-checks