AVP, Collections and Special Assets

• Direct and oversee all consumer and commercial collection activities.
• Develop and implement collection strategies designed to reduce delinquency, charge-offs, and credit losses.
• Establish performance objectives, productivity standards, and service expectations for collections personnel.
• Monitor departmental performance through key performance indicators (KPIs) and portfolio analytics.
• Ensure compliance with all applicable federal and state regulations governing collections practices.
• Promote a member-centered approach that balances loss mitigation objectives with empathy, professionalism, and service.
• Evaluate staffing needs and resource allocation to support portfolio growth and operational efficiency.
• Lead departmental training and professional development initiatives.

• Oversee all stages of consumer collections including:
  
  
  
  • Early-stage delinquency
  • Late-stage collections
  • Skip tracing
  • Charge-off management
  • Recoveries
  • Repossessions
  • Deficiency balance collection
  
  
  
  
• Monitor delinquency trends by product type, risk grade, geographic segment, and other key metrics.
• Develop collection treatments and segmentation strategies to improve cure rates, encourage member engagement, and provide appropriate assistance options when available.
• Review and approve complex repayment arrangements and settlement recommendations that are fair, well-documented, and aligned with Credit Union policy.
• Coordinate with legal counsel regarding bankruptcy proceedings, judgments, and collection litigation.

• Manage the commercial special assets and workout function.
• Oversee administration of troubled commercial loans from transfer through resolution.
• Develop borrower-specific workout strategies designed to maximize recovery, minimize loss exposure, and support practical resolution options for member-borrowers when appropriate.
• Evaluate and approve:
  
  
  
  • Loan modifications
  • Forbearance agreements
  • Extensions
  • Restructures
  • Settlement arrangements
  • Collateral liquidation plans
  
  
  
  
• Participate in borrower meetings and negotiations involving distressed credits.
• Coordinate with commercial lending staff to identify emerging problem loans early and support a smooth, well-communicated transition to special assets when needed.
• Review updated financial information, collateral valuations, cash flow analyses, guarantor strength, and repayment capacity.
• Monitor covenant compliance and collateral performance for distressed borrowers.
• Oversee foreclosure, liquidation, and legal recovery actions when necessary, ensuring actions are appropriate, well-supported, and consistent with Credit Union values and regulatory expectations.
• Present workout and recovery recommendations to management, committees, and the Board as required.

• Analyze portfolio performance and emerging credit risk trends.
• Provide recommendations regarding allowance methodologies, charge-off practices, and risk mitigation strategies.
• Collaborate with Credit Risk, Commercial Lending, Consumer Lending, Finance, Compliance, and Member Experience teams to address portfolio concerns and support consistent member treatment.
• Identify systemic causes of delinquency and recommend underwriting, policy, or operational improvements.
• Support enterprise risk management initiatives through timely reporting and trend analysis.
• Monitor concentrations and adverse risk indicators impacting collection and recovery performance.

• Ensure compliance with:
  
  
  
  • Fair Debt Collection Practices Act (FDCPA)
  • Fair Credit Reporting Act (FCRA)
  • Servicemembers Civil Relief Act (SCRA)
  • Bankruptcy Code requirements
  • UCC requirements
  • NCUA regulations
  • State collection, foreclosure, and repossession laws
  • Internal policies and procedures
  
  
  
  
• Maintain collection and workout policies, procedures, and controls.
• Support regulatory examinations, audits, and independent reviews.
• Respond to examiner and auditor requests related to collections and special assets.
• Ensure appropriate documentation, reporting, and record retention standards are maintained.

• Develop and manage departmental budgets.
• Prepare monthly, quarterly, and annual reports for executive management and the Board.
• Report on:
  
  
  
  • Delinquency trends
  • Charge-offs
  • Recoveries
  • Repossessions
  • Commercial workout activity
  • Troubled credits
  • Loss mitigation efforts
  • Special asset performance
  
  
  
  
• Recommend reserve and loss forecasting assumptions based on portfolio conditions.
• Track department performance against strategic goals and risk appetite metrics.

• Recruit, develop, coach, and retain high-performing team members.
• Conduct performance evaluations and succession planning activities.
• Promote a culture of accountability, compliance, collaboration, continuous improvement, and service to members.
• Lead through change management initiatives and technology implementations.
• Maintain effective working relationships across lending, legal, compliance, risk management, and operations teams.

• Bachelor's degree in Business, Finance, Accounting, Economics, or related field; equivalent experience may be considered.
• Minimum 7 years of progressive experience in collections, special assets, credit administration, lending, or related field.
• Minimum 3 years of management experience.
• Experience managing consumer and commercial delinquency portfolios.
• Experience with commercial loan workouts, restructures, and recovery strategies.
• Strong working knowledge of bankruptcy, collateral liquidation, foreclosure, and repossession processes.

• Credit union or community banking experience.
• Commercial lending or credit underwriting background.
• Certified Credit Union Executive (CCUE), CBA, CRCM, or other relevant industry designation.
• Experience presenting to executive leadership, loan committees, and boards of directors.

• Strong knowledge of consumer and commercial lending practices.
• Advanced understanding of collections operations and recovery strategies.
• Ability to evaluate complex commercial workout situations and develop practical resolution strategies.
• Knowledge of financial statement analysis and cash flow assessment.
• Strong understanding of regulatory compliance requirements affecting collections and loan servicing.
• Excellent negotiation and conflict resolution skills.
• Ability to analyze portfolio data and identify risk trends.
• Strong verbal, written, and presentation skills.
• Ability to lead teams and drive performance through measurable results.
• Proficiency with collection systems, core processing platforms, reporting tools, and Microsoft Office applications.

• Competitive pay
• Benefits: several medical plan options, dental, free vision, free life and free disability insurance
• 6% matching and immediately vested 401(K) plan
• Generous schedule for paid holidays, vacation and personal time for a healthy work-life balance
• Opportunity for personal career growth, continued education and mentorship programs
• Volunteer opportunities impacting the local community

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