Account Executive, Banking

Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries - moving AI from possibility to production in real-world enterprise environments every day.

Genesys Cloud Services, Inc. | New York, NY or New Jersey (Virtual/Remote) | Full-Time

Genesys is redefining what customer experience means - powering more than 11 billion interactions a year for organizations that need to move fast without breaking trust with their customers. As a Senior Account Executive, you won't inherit a script or a static book of business. You'll own a territory, build the strategy to grow it.

This is a net-new-logo and expansion role for a sales professional who's closed complex, multi-stakeholder deals and wants more ownership - not more oversight.

• Own your territory end-to-end - from prospecting through close, you drive the strategy, resource allocation, and forecasting for every deal in your pipeline.
• Land new logos - build and run targeted outbound and demand-gen campaigns to bring net-new Enterprise accounts into the Genesys ecosystem.
• Run consultative, multi-threaded sales cycles - get deep on a prospect's business environment, align Genesys solutions to their actual objectives, and bring the right technical and executive resources into the deal at the right time.
• Present with credibility - deliver product demos, executive briefings, and proposals that hold up in front of technical buyers and C-suite alike.
• Forecast with MEDDPICC - You'll own accurate quarterly forecasting and be accountable for hitting it.
• Stay sharp on the market - maintain working knowledge of Genesys's Enterprise product line, competitive landscape, and industry trends so you're never out-positioned in a deal.

• 5+ years of quota-carrying sales experience, with a track record of consistently meeting or exceeding revenue targets in complex, multi-stakeholder sales cycles
• Experience selling Cloud or SaaS solutions strongly preferred
• Demonstrated ability to manage a full-cycle enterprise sales process - territory planning, pipeline generation, forecasting, negotiation, and close
• Strong executive presence and communication skills, with the ability to translate technical capabilities into business value
• A self-directed, builder mentality - comfortable generating your own pipeline rather than waiting for leads

This role supports accounts across the New York / New Jersey market and can be based virtually from either location, with travel for in-person customer meetings as needed.

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate's experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.

Benefits:

• Medical, Dental, and Vision Insurance.

• Telehealth coverage

• Flexible work schedules and work from home opportunities

• Development and career growth opportunities

• Open Time Off in addition to 10 paid holidays

• 401(k) matching program

• Adoption Assistance

• Fertility treatments

Click here to view a summary overview of our Benefits.

Working at Genesys

• AI at enterprise scale- Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+new AI features were released in the last fiscal year.
• A flexible-first culture - Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
• Growth in the AI era - Build future-ready skills through mentorship, learning programs, leadership development and education support.
• Time to recharge and give back - Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
• Recognized globally - Genesys is Great Place to Work certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply

After you apply, here's what you can typically expect:

• Our Talent Acquisition team reviews your application with the hiring team.

• A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.

• Next, you'll meet the hiring manager and other members of the interview team.

• We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.

• After interviews are complete, our team will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.

Stay Connected

Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.

Get notified about relevant opportunities.

Employee Referral

If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.

About Genesys:

Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visitwww.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.

You can expect a response within 24-48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation-such as application follow-ups or resume submissions-may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression,marital status, domestic partner status,national origin, genetics, disability,military andveteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.