Funeral Home Liaison

Make a meaningful difference during life's most sensitive moments.

Mercy Hospital is seeking a Funeral Home Liaison to serve as the primary coordinator for post-mortem processes, ensuring dignity, accuracy, and compassionate support for patients, families, funeral homes, and healthcare partners. This unique role combines coordination, compliance, communication, and operational support to facilitate seamless decedent care, organ and tissue donation activities, and morgue operations.

If you are detail-oriented, emotionally resilient, highly professional, and passionate about serving others with compassion and respect, we invite you to join our team.

Meaningful work that supports patients, families, and the community

Independent, highly respected role with cross-functional collaboration

Opportunity to contribute to organ and tissue donation programs

Dynamic healthcare environment with ongoing learning opportunities

Mission-driven organization focused on compassionate care

As the primary liaison between Mercy Hospital and local funeral homes, you will:

• Coordinate all morgue releases and funeral home access.
• Verify identity, authorization, and required release documentation.
• Maintain release logs, chain-of-custody records, and departmental tracking tools.
• Ensure all releases comply with hospital policies, regulatory requirements, and best practices.
• Serve as the central point of contact for funeral directors and funeral home personnel.

You will play a critical role in supporting life-changing donation opportunities by:

• Coordinating communication with organ and tissue procurement organizations.
• Monitoring donation timelines, logistics, and status updates.
• Ensuring continuity of donation processes without delay.
• Documenting donation activities and communicating updates to key stakeholders.

Responsibilities include:

• Supporting death certificate workflows and completion timelines.
• Tracking outstanding post-mortem documentation.
• Following up with internal departments and external partners to ensure timely completion.
• Identifying barriers, resolving issues when possible, and escalating concerns appropriately.

You will help maintain a safe, organized, and compliant environment by:

• Maintaining cleanliness and organization of the morgue and associated equipment.
• Organizing inventories and pathology specimens.
• Tracking specimens with accurate chain-of-custody documentation.
• Supporting efficient storage, retrieval, and workflow processes.

You will:

• Adhere to PPE, infection prevention, and biohazard safety protocols.
• Maintain strict confidentiality and HIPAA compliance.
• Demonstrate compassionate communication and cultural sensitivity.
• Complete all required education, training, and competency requirements.
• Perform additional duties as assigned.

• High School Diploma or equivalent required.

• Relevant experience in a professional, healthcare, service, or coordination environment preferred.

• Previous experience in:
  • Healthcare
  • Anatomic pathology
  • Morgue operations
  • Funeral services
  • Decedent care

• Familiarity with organ and tissue donation processes.
• Experience coordinating with external agencies, vendors, funeral homes, or service providers.
• Excellent organizational and documentation skills.
• Strong verbal and written communication abilities.
• Ability to work independently and exercise sound judgment.
• Professional demeanor with strong emotional intelligence and resilience.

• Ability to push, pull, and/or lift up to 50 pounds on a regular basis.
• Ability to stand and walk for extended periods throughout the shift.
• Ability to bend, kneel, squat, twist, reach, grip, and perform physical job duties safely and effectively.

You are someone who:

• Treats every individual with dignity, compassion, and respect.
• Thrives in a role requiring discretion and professionalism.
• Maintains exceptional attention to detail.
• Communicates confidently with healthcare teams, funeral professionals, and external partners.
• Can manage emotionally sensitive situations with empathy and composure.
• Takes ownership of complex processes and follows through to completion.

Apply today and become an essential part of Mercy's mission of compassionate care.