New

Assistant General Manager | Norwalk Residence Inn

Shaner Hotels
United States, Connecticut, Norwalk
45 South Main Street (Show on map)
Jul 23, 2026
Shaner Hotels has an exciting opportunity at our Residence Inn Norwalk located in beautiful downtown Norwalk, Connecticut! This modern 102-room extended-stay hotel offers guests a comfortable and convenient home base in one of the area's most vibrant communities. Ideally situated within walking distance of the trendy SoNo (South Norwalk) district, our guests have easy access to an incredible variety of dining, shopping, entertainment, and local attractions. The Residence Inn Norwalk provides the perfect blend of comfort, convenience, and modern amenities for both business and leisure travelers. As a member of the Shaner Hotels team, you'll have the opportunity to create memorable guest experiences while working in a welcoming and dynamic hospitality environment. If you're passionate about hospitality and ready to grow your career, Residence Inn Norwalk is the perfect place to join the Shaner Hotels family. Be part of a team committed to exceptional service, teamwork, and helping associates achieve their career goals. Shaner Hotel Group Shaner Hotels is one of the hospitality industry's leading award-winning hotel owner-operators and management companies. Our growing portfolio includes more than 70 full-service, select-service, extended-stay, and resort properties, representing over 8,000 guest rooms across 14 states and three countries. We proudly partner with many of the world's most recognized hospitality brands, as well as distinctive independent hotels, delivering exceptional guest experiences and operational excellence across every property. Beyond hotel management, Shaner Hotels provides a comprehensive range of hospitality services for investors, hotel owners, and brand partners, including hotel development, design and construction, revenue management, e-commerce, sales and marketing, human resources, accounting, and operational support. Whether you're joining one of our hotels or our corporate team, you'll become part of an organization committed to innovation, professional growth, and delivering outstanding hospitality. At Shaner Hotels, we invest in our people and provide opportunities to build rewarding careers across every area of the hospitality industry. Shaner Hotels has an amazing opportunity for a dual role Assistant General Manager to join our team at the amazing Norwalk Residence Inn. Responsible for the day-to-day hotel operation along with Department Leaders. Maintain and strictly abide by state sanitation/health regulations and hotel requirements. Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Ensures compliance with and completion of all daily Hotel operational procedures Be available to work a flexible schedule, including weekends, holidays, and varied shifts, as required to meet the needs of the Company's business operations. Establishes, maintains, and trains standards and procedures for operations and safe working conditions in the department. Develops accurate and aggressive short and long range financial objectives for the Food and Beverage Department consistent with property objectives. Responsible for responding and handling all guest related issues pertaining to the department. Ensures communication with General Manager, all other Department Managers, Supervisors and Staff. Manages all aspects of employee performance to ensure productivity and a quality work environment. Handle guest complaints ensuring guest satisfaction. Develop and implement monthly Marketing strategies with the team Build, maintain and engage with local grass root marketing campaigns to increase local awareness of the brand Increase in house guest awareness of the roof top and lounge during seasons Work closely with marketing team to develop and interact on social media accounts to engage the local community. College Degree preferred Minimum of 3 years' experience in restaurant management, Marriott Hotel Experience preferred Accounting and Cost controls experienced Excellent interpersonal and communication skills Ability to manage multiple priorities in a fast-paced environment Ability to satisfactorily communicate with guests, management and co-workers to their understanding. High school graduate or equivalent; college degree in hospitality management or business preferred. Bilingual English/Spanish a plus. Working knowledge of all hotel departments. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. Ability to apply good judgment to carry out instructions. Knowledgeable of the property management system. Knowledge of local activities and attractions appropriate for clientele.