Client Experience Project Administrator - Ent

As a Client Experience Project Administrator, you'll play a pivotal role in delivering successful customer implementations by serving as the operational hub between our Enterprise Sales teams, clients, technology partners, project managers, and internal operations teams.

In this highly collaborative role, you'll ensure projects move seamlessly from planning through delivery by coordinating product logistics, managing timelines, resolving challenges, and keeping stakeholders informed every step of the way. Your ability to anticipate needs, solve problems quickly, and communicate proactively will directly contribute to exceptional customer experiences and successful project outcomes.

If you're energized by managing multiple moving pieces, building strong relationships, and bringing order to complex projects, this role offers the opportunity to make a meaningful impact every day.

• Coordinate project activities across Sales, Project Management, Operations, distribution partners, and clients to ensure projects stay on schedule.
• Serve as the primary point of coordination for project communications, timelines, deliverables, and escalations.
• Monitor project milestones and proactively identify potential risks or delays.
• Maintain accurate project status updates and communicate progress to internal teams and customers.

• Partner with Project Managers and Client Experience teams to manage product availability, inventory, and delivery schedules.
• Coordinate product shipments, delivery appointments, tracking, and warehouse activities.
• Manage return logistics and ensure products are returned efficiently to partner warehouses.
• Arrange delivery requirements based on project plans while resolving scheduling or transportation challenges.
• Coordinate spare part orders and SKU creation when needed.

• Serve as a trusted resource for customers by providing timely communication and proactive updates throughout each project.
• Manage customer inquiries and escalations with professionalism and urgency.
• Participate in customer meetings and conference calls to review project schedules, services, and implementation plans.
• Ensure customers, partners, and internal teams always have clear visibility into project status and next steps.

• Collaborate with Enterprise Sales, Sales Operations, Project Management, Product Management, Distribution Partners, Configuration Labs, and Service Providers to deliver successful customer outcomes.
• Coordinate service partner scheduling and follow through to ensure implementation activities are completed as planned.
• Work closely with Client Experience teams to resolve RMA (Return Merchandise Authorization) and DOA (Dead on Arrival) issues while minimizing customer disruption.
• Support cross-functional problem-solving when project priorities or delivery requirements change.

• Prepare, validate, and distribute customer-facing project reports with a high degree of accuracy.
• Produce daily shipment reports, including tracking information, serial numbers, and asset tag details.
• Generate weekly inventory reports highlighting warehouse inventory levels and product status.
• Analyze project data to identify trends, improve reporting quality, and support operational decision-making.

• Identify opportunities to improve project workflows, communication, and operational processes.
• Recommend enhancements that improve efficiency and elevate the customer experience.
• Document procedures and share best practices across the team.
• Support special projects and additional responsibilities as assigned.

Successful Client Experience Project Administrators:

• Keep complex projects organized and moving forward.
• Build confidence with customers through proactive communication and reliable execution.
• Anticipate issues before they become problems and coordinate timely solutions.
• Balance multiple priorities while maintaining exceptional attention to detail.
• Foster strong relationships across customers, partners, and internal teams.
• Deliver accurate reporting and maintain project visibility from kickoff through completion.

• Associate degree or an equivalent combination of education and relevant professional experience.
• Nine or more years of experience in project coordination, customer operations, client services, supply chain, logistics, or a related field.
• Experience supporting customer implementations, order management, or project delivery.
• Strong organizational skills with the ability to manage multiple priorities simultaneously.
• Exceptional communication and relationship-building skills.
• Strong analytical and problem-solving abilities.
• Ability to thrive in a fast-paced, deadline-driven environment.

• Advanced Microsoft Excel skills, including PivotTables, charts, formulas, and data analysis.
• Strong working knowledge of Microsoft Office applications, including Outlook, Word, PowerPoint, and Access.
• Experience working within enterprise order management or ERP platforms (Traxx/MarkITPlace preferred).
• Familiarity with project tracking and service management applications.

• Enterprise technology, distribution, supply chain, or logistics experience.
• Knowledge of project management methodologies and implementation processes.
• Experience supporting enterprise sales organizations.
• Understanding of customer order lifecycle, inventory management, and fulfillment operations.

We're looking for someone who is:

• Customer-focused and service-driven.
• Exceptionally organized with strong attention to detail.
• Calm and adaptable when priorities change.
• A proactive communicator who keeps stakeholders informed.
• Collaborative and relationship oriented.
• Skilled at identifying risks and resolving challenges before they impact project success.
• Curious, continuously learning, and eager to improve processes.
• Comfortable working independently while coordinating across multiple teams.

This position is based in a professional office environment with regular computer use throughout the day. The role requires prolonged sitting, frequent keyboard use, and occasional standing, walking, bending, or lifting up to five pounds.

Occasional travel (typically fewer than six trips per year) may be required for customer visits, partner warehouse visits, project meetings, or training.

Where applicable, this position is responsible for performing duties in accordance with established company policies and Sarbanes-Oxley (SOX) controls.

At Connection, you'll be part of a collaborative team dedicated to delivering exceptional customer experiences. Your work will directly influence the success of enterprise technology deployments for some of our most important clients. You'll have the opportunity to collaborate with experienced professionals, contribute to meaningful projects, and help shape processes that improve customer satisfaction and operational excellence.

If you're passionate about organization, collaboration, and making complex projects run smoothly, we'd love to meet you.