New

Head Teller-Trainer

North Star Bank
$23 per hour starting - North Star Bank offers a nice benefits package designed to meet the needs of our employees. Benefits include Medical, dental, health savings account (HSA), 401K & company match, short term disability, life insurance, MN leave progr

1820 Lexington Ave N (Show on map)
May 28, 2026
North Star Bank is an independent, locally owned community bank with a proud tradition of sound management and integrity. Established in 1947, we have been continuously committed to providing quality, customized banking service for personal and commercial financial needs. Whether it is assisting a newfound customer or cultivating the current relationship we provide banking solutions convenient for our customers that meets their needs. North Star Bank proudly reinvests in the neighborhoods in which you live in and continues to serve the community we've been part of for more than 75 years. North Star Bank is looking for an experienced and enthusiastic Head Teller-Trainer who is a leader, motivated, detail oriented, and outgoing with excellent technology skills. The Head Teller-Trainer oversees and directs daily administrative and operational activities of the teller line. This includes training staff on operations, ensuring adherence to policies and procedures, and providing exemplary customer service through accurate transactions when processing a variety of routine financial inquiries and requests. This position is responsible for maintaining and/or developing/updating the procedural manuals and training checklists for the teller line. Essential Duties: Process transactions (withdrawals, deposits, money orders, etc.) and balance drawer daily. Operate teller window according to established procedures and guidelines. Accept deposits and payments for loans and credit cards. Issue, redeem, savings bonds, cashier's checks, check orders. Maintain a balanced teller cash drawer. Report suspicious transactions, activities, and situations to appropriate personnel Provide outstanding customer service by assessing the needs of our customers in a sensitive and responsive manner; recognize opportunities to generate additional business for the bank. Maintain department security procedures, including maintaining proper levels of working cash and cash reserve. Provide quality, accurate and timely responses to inquiries from external and internal clients in person, over the telephone, or by email. Responsible for overall operation of the teller department, including assigning work, problem solving, helping with complex transactions, dealing with sensitive customer issues that may involve explaining policies and procedures. Help individual tellers locate cause of and correct differences in their cash drawers. Answer teller questions regarding individual transactions and deal with customers, as appropriate, to resolve problems satisfactorily. Plan work schedules and maintain appropriate staffing levels. Prepare and conduct performance evaluations. Assist with the hiring, discipline, promotion, transfer, and termination of tellers. Assure that all work tasks are completed on a timely basis. Complete all assigned monthly and quarterly audits and prepare all paperwork and reports for file retention. Provide consistent quality training for new and existing staff, focusing on regulations and procedures, and computer systems. Maintain and review annually the new hire onboarding program and update new hire checklist, manuals, process/procedures and documents to keep material accurate. Develop the content with procedural changes and roll out to staff. Backup to the Vault Teller as needed. Qualifications: Accounting skills generally acquired through an associate degree in business, accounting, or related field Minimum of 3-4 years of progressively responsible teller experience Previous teller supervisor experience required Knowledge of bank regulations Strong communication, analytical, and organizational skill Proficiency in Microsoft Word, Excel and PowerPoint Bank technology with Fiserv/Navigator, Easy Teller, and Deposit Pro computer experience required. Hours: 8:30 - 5:00 Monday - Friday 9 - 12 Saturday, rotating schedule North Star Bank 1820 Lexington Ave. N. Roseville, MN 55113 https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf https://www.dol.gov/whd/regs/compliance/posters/eppac.pdf https://www.dol.gov/whd/regs/compliance/posters/fmlaen.pdf Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities