Inside Sales Professional

Since 1892, OPW customers have been able to count on us to revolutionize fluid-handling operations around the world. As a global leader in fluid-handling solutions, the mission of OPW is to be a developer of a comprehensive array of innovative fluid-handling solutions that our customers can consistently and reliably count on. These include loading and unloading systems for high-value hazardous and non-hazardous bulk products; railcar and transport tank-truck valves, gauging devices and tank-monitoring systems; automated storage-terminal controls and systems; and regulators, fittings, valves, vaporizers, vacuum-jacketed piping and gas-handling systems for the safe handling and distribution of cryogenics and industrial gases. OPW also creates and manufactures touch-free and soft-touch vehicle wash systems, entry systems and wash chemicals. OPW has more than 2,000 employees with manufacturing operations in North America, Europe and China, and sales offices around the world. OPW is part of the Clean Energy & Fueling segment of Dover (NYSE: DOV).

The Inside Sales Professional (ISP) works as part of the Customer Service team. The Inside Sales Professional, will qualify, negotiate, close and process sales opportunities with "upbeat" attention to service, phone etiquette, and detail. The ISP identify new opportunities and work to exceed team sales objectives. The ISP's position entails selling or introducing new corporate products or services to established clients. Customers communicate withthe ISPto request orders, quotations, and lead times by fax, telephone, or email.The ISP job is to build quotations on standard products, write orders and communicate pertinent information on them to customers. The primary duty involves tracking and following up on the leads, the organization generates based on web marketing. The ISP handles the project execution actions and overall coordination between the Customer Service Department and Outside Sales Department.

Essential Functions:

• Develop expertise in product knowledge
• Responsible for order entry of all product lines and accuracy of order entry
• Alert Regional Manager and Product Manager of large quantity and/or large dollar inquiries and any new customer activity
• Display an "I'm here to help" demeanor
• Build customer loyalty with key distributors by maintaining intimate knowledge of their needs
• Be proactive - keep customers updated, follow up on inquiries to generate sales
• Run new customers through existing distributors
• Maintain the Parent File for each customer
• Provide accurate pricing and anticipated delivery information for OPW ES products
• Provide customers with professional, accurate and timely responses
• Open communication with all OPW personnel regarding team performance
• Provide back up to team leader
• Answer incoming calls and deal with customer and/or transfer to proper sales person
• Achieve appropriate performance and quality metrics through standardized use of customer relationship management (Salesforce) and/or enterprise resource planning software (Oracle) to document and report on key activities (troubleshooting, diagnosing, corrective actions and follow-up etc.).
• File all customer orders and shipments
• Back up all customer service personnel

Qualifications & Requirements:

• Must be 18 years of age, or older, and have legal status to work in the United States.
• Must possess Associate or bachelor's degree in Marketing and/or Industrial Management.
• 2+ years of experience performing in a customer-focused environment; experience in a manufacturing environment is preferred.
• Fluent communication skills in English, both spoken and written.
• Capability to use Microsoft Office applications (Outlook, Teams, Excel, Word, Power BI); intermediate level preferred.

Knowledge, Skills & Abilities:

• Anticipate, understand, and respond to the needs of internal and external customers, to meet or exceed their expectations
• Demonstrate independence, dependability, and flexibility to prioritize and manage work
• Excellent written and oral communications skills
• Strong communication, interpersonal and problem-solving skills
• Positive attitude, willingness to learn and a "can-do" outlook
• Maintain a professional work ethic and demeanor
• Ability to quickly adapt in a fast-paced work environment
• Detail oriented and well organized
• Open and constructive communication with team
• Willingness to accept constructive criticism
• Ability to resolve conflicts
• Demonstrate a professional rapport with customers and co-workers
• Demonstrate an aggressive and productive approach to sales
• Ability to learn Oracle, Salesforce, and other software

Work Hours & Benefits:

This position is based out of OPW Corporate Headquarters located in Hamilton, OH (greater Cincinnati area). Our Comprehensive Benefit Package includes:

• Paid Vacation & Holidays
• Medical, Dental, and Vision Insurance
• 401k Retirement Plan
• Healthcare Flexible Spending Accounts

NOTE: Reasonable accommodations may be provided, to enable individuals with disabilities to perform the essential functions.

Work Arrangement : Onsite

Bonus Eligible: This position is eligible to earn a discretionary bonus based on performance metrics and other criteria outlined in our applicable bonus plan.

We consider several job-related, non-discriminatory factors when determining the pay rate for a position, including, but not limited to, the position's responsibilities, a candidate's work experience, a candidate's education/training, the position's location, and the key skills needed for the position. Pay is one of the Total Rewards that we provide to compensate and recognize employees for their work.

Benefits: Benefits for this position include: a 401(k) savings plan with employer contributions; medical, dental and vision insurance; wellness programs; health savings account, health care and dependent care flexible spending accounts; company paid short-term disability and long-term disability; company paid employee basic life and AD&D insurance; supplemental employee and dependent life insurance; optional accident, hospital indemnity and critical illness insurance; adoption, surrogacy, and fertility benefits and assistance; commuter benefits; parental, military, jury duty, and bereavement leaves of absence; paid time off, including 11 paid holidays per calendar year, 15 paid vacation days beginning at 120 hours annually (vacation days are earn as you go and will be prorated in the first year), 24 paid sick leave hours annually, business travel services; employee discounts; and an employee assistance program that includes company paid counseling sessions and legal services. Eligibility for benefits is governed by applicable plan documents and policies.

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

Attention Applicants: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contactopwaccommodations@acmecryo.comfor assistance with an accommodation. Kindly specify Job Requisition Number / Job Title and Location in response.

Job Function : Customer Service