Information Technology Manager 1 PUC

Are you a talented executive level IT professional that wants to serve the citizens of Pennsylvania, work with a great team, and have more work life balance? An exciting opportunity is open serving as the Chief Product Officer at the PA Public Utility Commission (PUC).

This position serves as the Chief Product Officer and reports to the Chief Information Officer (CIO) of the Public Utility Commission (PUC). This position directs and oversees the application development team, data management team, and PMO. This includes the planning, coordinating, administering, and supporting of all PUC applications, reporting solutions and project management staff. This position also assists the CIO in the decision making of PUC's information technology policies. This is a high level decision-making position and the incumbent must be reachable and available at all times during emergencies. Specific job duties:

• Executive leadership and planning - Provide executive leadership and strategic vision for all application development, enterprise data management, business intelligence/reporting, and Project Management Office (PMO) functions, ensuring full alignment with organizational goals, digital transformation initiatives, and business priorities.
• Project Runways - Create and maintain project runways for applications, data platforms, analytics capabilities, and project delivery practices to drive innovation, scalability, and measurable business value.
• SDLC - Oversee the end-to-end software development lifecycle (SDLC) for custom, commercial-off-the-shelf (COTS), and cloud-based applications, including architecture, design, development, testing, deployment, and ongoing maintenance/support.
• Data Analytics - Lead the data management and reporting team in defining and executing the enterprise data strategy, including data governance, data quality, master data management, integration, analytics platforms, BI tools, and self-service reporting solutions that enable data-driven decision making.
• PMO - Direct the PMO in establishing and maturing standardized project governance frameworks, portfolio management processes, resource allocation, risk management, and delivery methodologies (Agile, hybrid, etc.) to ensure on-time, on-budget, and high-quality project outcomes.
• Portfolio Management - Manage the full technology project and program portfolio, prioritizing initiatives, tracking performance, mitigating risks, and delivering measurable ROI and business outcomes.
• Lead Training - Build, mentor, and lead high-performing multidisciplinary teams of application developers, architects, data engineers/scientists, BI analysts, and project/program managers, fostering a culture of collaboration, innovation, accountability, and continuous improvement.
• Build Partnerships - Partner closely with business stakeholders, executive leadership, and cross-functional teams to gather requirements, prioritize backlogs, translate business needs into technical solutions, and ensure technology initiatives deliver exceptional user experiences.
• Budget and IT Procurement - Manage departmental budgets, vendor relationships, procurement processes, and resource allocation to optimize costs while maintaining high service levels and technology standards.
• Measure performance - Establish key performance indicators (KPIs), dashboards, and reporting mechanisms to monitor application health, data quality, project success rates, team performance, and overall technology effectiveness.
• Compliance with Standards - Ensure all applications, data assets, and project activities comply with security standards, regulatory requirements, privacy policies, and architectural best practices, including security-by-design and zero-trust principles.
• Drive New Technology Adoption - Drive adoption of emerging technologies, modern development practices (DevOps, CI/CD, cloud-native), and process improvements to enhance agility, quality, and operational efficiency across the organization.
  
  

Work Schedule and Additional Information:

• Full-time employment
• Work hours are 8:00 AM to 4:30 PM, Monday - Friday, with a 60-minute lunch.
• Telework: Part-time work from home (telework) may be a potential feature of this position. The successful candidate is required to report to the headquarters worksite daily, unless the employee meets eligibility requirements and telework has been approved. Management may discontinue any telework arrangement at any time, for any reason. In order to telework, you must have a securely configured high-speed internet connection. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg, Pennsylvania.
  • To be eligible to participate in telework, the employee's alternate (telework) worksite must meet the following requirements:
    • Within a reasonable travel distance of headquarters; and
    • Within the Commonwealth of Pennsylvania.
  • Please direct all questions regarding reasonable distance and the type of available telework to the PUC Human Resource Office at ra-puchr@pa.gov or 717.787.8714.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS

• One year as an Information Technology Generalist Administrator 2, Database Administrator 2, Data Administrator 2, Applications Developer Administrator, Network Administrator 2, or Information Security Specialist 3; or
• Three years of technical information technology experience including two years of administrative information technology work, and a bachelor's degree; or
• An equivalent combination of experience and training including two years of administrative information technology work.

Other Requirements:

• This particular position also requires possession of an ITIL (Information Technology Infrastructure Library) Certification (any version or level).
• This particular position also requires possession of an Agile Certification (any recognized certification).
• This particular position also requires experience delivering multiple large-scale IT projects.
• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines.
• You must be able to perform essential job functions.

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.
• All application materials and interview responses must reflect the applicant's own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools & Job Seekers for additional information.

Veterans:

• Pennsylvania law (51 Pa. C.S. *7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
• Your score is valid for this specific posting only.
• You must provide complete and accurate information or:
  • your score may be lower than deserved.
  • you may be disqualified.
• You may only apply/test once for this posting.
• Your results will be provided via email.