UX Researcher

Title: UX Researcher (Contract)

Duration: 12-month contract

Location: Hybrid (Cupertino, CA)

Pay Rate: $48.51/hour

Join a team that creates experiences shaping how customers interact with innovative technology. This organization is driven by diverse perspectives, collaboration, and a commitment to building meaningful, customer-centered solutions.

The Retail Engagement, Marketing & Merchandising (REMM) team develops programs, campaigns, and experiences that help customers discover, learn about, and engage more deeply with products and services.

The Customer Insights team is seeking a UX Researcher to support qualitative research initiatives and usability testing. This role will help bring the customer voice to life through actionable insights that inform and evolve retail experiences.

• Conduct Research: Support the design and execution of qualitative studies, including usability testing, user interviews, and contextual inquiries
  
• Analyze Feedback: Evaluate user behavior and qualitative data to identify needs, pain points, and opportunities
  
• Synthesize Insights: Partner with team members to identify trends, patterns, and user journeys across multiple inputs
  
• Storytelling: Translate research findings into clear, compelling narratives that drive decision-making
  
• Tailor Communications: Develop research outputs suited for a range of stakeholders and audiences
  
• Present Findings: Assist in preparing and delivering insights through presentations, reports, and stakeholder meetings
  

• 2-4 years of experience in UX research, qualitative research, HCI, or a related field
  
• Strong understanding of qualitative research methods (usability testing, interviews, observational research)
  
• Ability to translate complex user behavior into actionable insights
  
• Comfortable working in fast-paced, ambiguous environments
  
• Strong organizational and time management skills
  
• Excellent written and verbal communication skills, including presenting findings
  

• Bachelor's degree in Human-Computer Interaction, Psychology, Anthropology, Sociology, Design, or related field (or equivalent experience)
  
• Experience conducting qualitative research (e.g., interviews, focus groups, usability sessions)
  
• Familiarity with synthesizing research into insights and recommendations
  

• Experience with usability tools (e.g., UserTesting, UserZoom, Figma, or similar)
  
• Experience supporting global research programs across multiple regions
  
• Background in retail, technology, or customer experience research
  

Mathys+Potestio values applicants of all backgrounds and experiences. We do not discriminate based on race, color, national or ethnic origin, ancestry, age, religion or religious creed, disability or handicap, sex or gender, gender identity and/or expression, sexual orientation, military or veteran status, genetic information, or any other characteristic protected under applicable federal, state, or local law.