New

Desktop Support Analyst

TEKsystems
$23.00 - $26.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Ohio, Columbus
Apr 25, 2026
Description Provide employees with support on all aspects of End-User computing digital assets (including but not limited to Laptops, Desktops, Printers, Mobile Devices, and software). Create a positive customer support experience and build strong relationships. Communicate promptly on progress and handle customers with a professional attitude. Provide support for incidents that require advanced troubleshooting skills that cannot be resolved by first level support team. oPrioritize, communicate, triage, and resolve issues in a timely manner. oProvide 2nd level technical support for incidents that cannot be resolved by the Service Desk; both in person and remotely oMaintain asset and software inventory oImage, configure, and deploy computers oDeploy and troubleshoot software and hardware oLog incidents in given ticketing system oProvide support for IT project implementations and performs miscellaneous job-related duties as assigned oEngage appropriate IT resources and teams to resolve incidents that are beyond the scope of their ability or responsibility oResolve complex technical problems experienced by end-users oAbility to analyze logs within multiple Microsoft applications to resolve user issues oRebuild windows profiles oSupport PC replacement programs and emergency exchanges oTroubleshoot network related issues. oAdminister access to applications oEvaluate, diagnose, and troubleshoot complex hardware/software issues oAnalyze and resolve VPN and MFA related issues oCreate and contribute to process improvement oAbility to work effectively in a team environment oMaintain utmost confidentiality on all conversations, documents, correspondence, research records, information, data, etc. Skills Desktop, Windows 10, Support, Troubleshooting, Customer service Top Skills Details Desktop,Windows 10,Support,Troubleshooting,Customer service Additional Skills & Qualifications SKILLS: oUnderstand basic troubleshooting processes oAbility to quickly assess problems and identify solution. oUnderstanding of desktop group policy objects (GPO) oKnowledge on how to re/image a workstation. oRemote Support experience oConflict resolution and management oWorking knowledge of MS operating systems and applications oSoftware Distribution and Patch Management tool experience oDemonstrates the ability to creatively troubleshoot issues that may not be well documented. oAbility and desire to provide excellent customer service. oMaintain healthy and friendly environment with team members and external departments oExcellent communication skills that demonstrate ability to adapt to different situations with ease oMust possess attention to detail and be able to manage time effectively oAbility to prioritize many competing tasks with minimal supervision Qualifications: oAssociate's or Bachelor's degree in IT preferred oITIL certification is preferred oA combination of education, certification, and experience will be considered. o2+ years of MS Windows desktop operating system deployment experience required. o2+ years of SCCM (or other software distribution tools) experience required. oWindows 11 desktop operating systems deployment and support experience required oExperience in using ITSM systems like ServiceNow is required Experience Level Intermediate Level Job Type & LocationThis is a Contract position based out of Columbus, OH. Pay and BenefitsThe pay range for this position is $23.00 - $26.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully onsite position in Columbus,OH. Application DeadlineThis position is anticipated to close on Apr 28, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.