New

Engineering Mgr. Core Commerce

Ericsson
life insurance, paid time off, sick time, 401(k)
United States, Texas, Plano
Apr 21, 2026
Join our Team Location: Plano/Bellevue Ericsson Inc. does not sponsor US work authorizations for this job position including H-1B, O-1, L-1, and TN. Ericsson also does not hire F-1's working on CPT or EAD for this position. About this opportunity: Service Delivery Manager is primarily responsible for Customer Success by managing and driving local and offshore team for BOS Core Commerce Customer deliveries based on Agile/Scrum/Waterfall based projects in the area of System Integration, Engineering, Application Development, Testing and Maintenance, Application Transformation, and Application Modernization Services for Americas BOS Engineering & ADM Organization. This role requires results-oriented BSS/OSS, Cloud & IT leader with a consistent track record in Delivering large size multi-site Software Delivery Programs, People Leadership skills with strong Empathy and Humanness, experienced knowledge across diversified BSS/OSS products, portfolio and technical leadership in BSS/OSS Services Domain. What you will do: Be responsible for BOS Core Commerce EOC/ECM/DxP products/services deliveries across Americas Customers, fully billable role Be Responsible for Planning and Delivery for new and ongoing BOS Core Commerce deliveries for Americas Customers by utilizing profitable Delivery model and EIIS Framework Be Responsible as Line Leader to ensure building high-performing, highly skilled, self-driven organization aligned with Ericsson values - Professionalism, Perseverance, Respect, and Integrity Lead and review the quality and technical approach taken by team members, ensuring projects are delivered on time and on budget with right set of Quality and by meeting contractual SLAs Engage during pre-sales phase for Technical Solutioning, delivery sign-off on scoping, resource dimensioning, costing of new proposals to customers Drive AI, automation, process improvements, and efficient multi shore, cost effective delivery models in E2E SI, Engineering & ADM life-cycles to support improving project quality and increasing project margin Lead Competence development initiative to evolve next-gen competencies like AI, SWPS BOS Assets, Cloud, DevSecOps, Automation Lead and motivate the team to meet and exceed the company's goals and objectives, and to improve the quality of the service it delivers to Customers. Create and maintain a professional culture within the team, where individuals take ownership and are fastidious and proud of delivering excellence and quality The skills you bring: Prior multi-year hands-on experience of managing complex Core Commerce, Billing & Charging SI/Engineering/ADM Programs for Americas Customers, People and leading Delivery Organization of BSS/OSS, Public/Private Cloud Applications/ Infrastructure/ Services and Security Solutions. You possess a minimum of 10 years of experience in a Delivery/Technical leadership position with Customers. Consistently been responsible for delivering measurable financial improvements and cost savings for various Right-shoring Delivery model Proven track record of empathetic Leadership, managing Line organization Experience in Pre-Sales, Technical Solutioning and in building compelling proposals leveraging Ericsson's assets, tools and processes Deep understanding of CSS/BOS Organizations, BA-SDU, SI/ADM standard methodologies; and have a strong record of delivery Deep expertise in Agile/SAFe delivery model, well versed with AI in Service Delivery, ALM Tools, DeSecOps toolchains, Automation framework and emerging technologies in OSS/BSS Proven track record in delivering US/Canadian client engagement in the domain of BSS/OSS, Cloud and related technologies in telco (using waterfall as well as agile methodologies) Good understanding of security and experience in managing security implementations Strong understanding of Ericsson CSS/BOS BA, Offshore Organization and Stakeholders is an added advantage Experience in leading and managing Large Size offshore resources/organization and teams will be an added advantage Have a proven track record in leading successful recovery efforts on programs that are failing to deliver on customer outcomes Track record of achieving profit and profit margin goals on client programs with complex program scope and duration Holds a solid understanding of business financial practices and a deep understanding of program financials, proactively oversees robust financial governance Motivation to take on various challenges in working with offshore teams and experienced of Best practices to build high-performing, self-motivated and energized offshoring workforce Deep understanding of Ericsson Core Commerce Products (EOC/ECM/DxP), Billing, Charging, Webservices Interfaces, Cloud Platform/Infrastructure, E2E Development and Deployment Life-cycle management Deep end-to-end understanding of the software development methodologies and industry wide DevOps Tool-chains including Continuous Integration, Continuous Delivery, Test Automation, Deployment Automation & Continuous Deployment Hands-on experience in Leading digital transformation Programs to implement lean and agile principal-based DevOps & Automation Tools, Process and Methods to achieve significant improvements in Time to market, Software quality & cost of delivery Aware of BOS SWPS Assets and Tools Certification in scaled agile (SAFE) for scrum master Bachelor or master's Degree in Engineering/Computer Science or equivalent. Fluent in written and spoken English Why join Ericsson? At Ericsson, youll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of whats possible. To build solutions never seen before to some of the world's toughest problems. Youll be challenged, but you won't be alone. Youll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next. What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like. Ericsson uses a merit-based hiring approach that values people with different experiences, perspectives and skillsets. We truly believe this approach drives innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity employer, learn more. If you need assistance or to request an accommodation due to a disability, please contact Ericsson at hr.direct.americas@ericsson.com. DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities, duties and skills required for this position, and you may be required to perform additional job tasks as assigned. Primary country and city: United States (US) \|\| Plano (Country/ City) Job details: Service Delivery Line Manager Compensation and Benefits at Ericsson At Ericsson, we know that our people are the key to our success. We offer a competitive package to help with your individual needs and goals. Your Pay The salary range for this position is dependent on various factors including, but not limited to, location, and the candidate's combination of job-related knowledge, qualifications, skills, education, training, and experience. * Washington: $139,000- $179000. Short-Term Variable Compensation Plan : Your pay also includes the opportunity for an annual bonus. Actual bonus payouts are based on performance of the business against the unit's objectives, individual performance, and the individual bonus target. Certain eligibility and pro-ration rules apply. Your Health Ericsson offers excellent health benefits including the choice of three medical plan options and a dental plan option that allow an employee to select the level of coverage that suits their needs. Employees will receive company credits in an amount equal to the cost that Ericsson pays toward the cost of their medical and dental premiums for themselves and eligible covered dependents. Your Financial Security We invest in both your short and long-term financial wellbeing. The Ericsson US 401(k) Plan offers an automatic 3% company contribution and Ericsson match $1 for every $1 you put into the 401(k) Plan on the first 3% of your eligible pay, plus 50 cents on every $1 on the next 2% of eligible pay. When you contribute at least 5% of eligible pay, you are receiving Ericsson's full matching contributions of 4%. Matching and company automatic contributions stop when your total eligible pay for the year reaches the IRS limits. Employees will also receive company credits in an amount equal to the cost of basic life insurance and basic accidental death and dismemberment coverage, as well as short-term and long-term disability coverage. Employees also have the option to participate in Ericsson's Stock Purchase Plan. Your Time Your work-life balance is important to us. New employees are provided a minimum of 15 days of accrued vacation, up to 3 personal days per year, 11 annual holidays, 8 hours of volunteer time, and 80 hours of sick time annually. Please note paid time off is pro-rated based on the employee's start date. Furthermore, Ericsson provides up to 16 weeks of paid maternity leave and 6 weeks of parental or adoption leave at 100% of pay. Additional Benefits Ericsson offers many other company-paid benefits such as financial wellness programs, educational assistance, matching gifts, and recognition programs.