Lead, Retention & Information Management

At Early Warning, we've powered and protected the U.S. financial system for over thirty years with cutting-edge solutions like Zelle, Paze, and so much more. As a trusted name in payments, we partner with thousands of institutions to increase access to financial services and protect transactions for hundreds of millions of consumers and small businesses.

Positions located in Scottsdale, San Francisco, Chicago, or New York follow a hybrid work model to allow for a more collaborative working environment.

Candidates responding to this posting must independently possess the eligibility to work in the United States, for any employer, at the date of hire. This position is ineligible for employment Visa sponsorship.

Overall Purpose

The Lead, Retention & Information Management (RIM) is responsible for the strategic oversight, governance, and continuous evolution of the Company's enterprise RIM Program within the Second Line of Defense. This role ensures the effective management of information throughout its lifecycle to support regulatory compliance, risk mitigation, audit readiness, and operational efficiency.

The Lead RIM serves as the enterprise subject matter expert on records and information governance and is accountable for the development, implementation, and ongoing maturity of RIM policies, standards, and controls. This role will also support the expansion of the RIM program into international jurisdictions, ensuring alignment with global regulatory and data governance requirements.

Essential Functions

• Lead and manage the Company's enterprise Records & Information Management (RIM) Program within the Second Line of Defense, ensuring effective governance and oversight.
• Develop, implement, and maintain RIM policies, standards, and procedures that support regulatory compliance and enterprise risk management.
• Perform ongoing assessments of RIM controls, processes, and practices to identify gaps, emerging risks, and opportunities for program maturity.
• Provide independent review and challenge to ensure adherence to records retention, disposition, and information governance requirements.
• Partner with 1st and 2nd line teams to align RIM practices with regulatory obligations and enterprise initiatives.
• Support audit, regulatory examination, and litigation readiness through defensible records retention and disposal practices.
• Collaborate with business units to embed RIM requirements into processes and systems and advise on risk mitigation strategies.
• Develop and deliver training, guidance, and awareness to promote strong records management practices across the organization.
• Support the expansion of the RIM program into international jurisdictions, ensuring alignment with global regulatory and data governance requirements.
• Contribute to the development and maintenance of program documentation and support continuous improvement and maturity of the RIM framework.

Minimum Qualifications

• Education and experience typically obtained through completion of a Bachelor's Degree in Business, Information Management, Project Management or related field.
• Typically a minimum of 8 years of progressive experience in Records & Information Management, Information Governance, or a related field.
• Experience in process management/project management
• Advanced skills in MS Office suite including Word, Excel, Outlook, and PowerPoint.
• Possesses a breadth of compliance knowledge and experience with an operational mindset and the ability to effectively integrate records management into business operations in a practical and effective manner.
• A highly developed sense of judgement, with strong analytical skills to evaluate processes, determine gaps, identify regulatory obligations, and oversee resolution as required.
• The ability to both grasp the 'big picture' while attending to the details.
• Effective oral and written communication skills; able to tailor messages depending on the audience; able to convey common records management principals and their values to others.
• Experience with technology platforms/solutions common to supporting a Records & Information Management Program.
• Act as an enabler to support interdepartmental collaboration.
• Background and drug screen.

Preferred Qualifications

• Knowledge of domestic and international records retention and data governance requirements. Experience working with ARMA, CRM, EDRM, and Information Governance frameworks and principles.
• Professional certifications such as CRM, IGP, or similar are a plus.

Physical Requirements

Working conditions consist of a normal office environment. Work is primarily sedentary and requires extensive use of a computer and involves sitting for periods of approximately four hours. Work may require occasional standing, walking, kneeling and reaching. Must be able to lift 10 pounds occasionally and/or negligible amount of force frequently. Requires visual acuity and dexterity to view, prepare, and manipulate documents and office equipment including personal computers. Requires the ability to communicate with internal and/or external customers.

Employee must be able to perform essential functions and physical requirements of position with or without reasonable accommodation.

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow instructions and perform other related duties as assigned by their supervisor.

Early Warning Services is an affirmative action and equal opportunity employer.

The base pay scale for this position in:
Phoenix, AZ/ Chicago, IL in USD per year is: $104,000 - $130,000.
New York, NY/ San Francisco, CA in USD per year is: $125,000 - $156,000.
Additionally, candidates are eligible for a discretionary incentive plan and benefits.

This pay scale is subject to change and is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific candidate, which is always dependent on legitimate factors considered at the time of job offer. Early Warning Services takes into consideration a variety of factors when determining a competitive salary offer, including, but not limited to, the job scope, market rates and geographic location of a position, candidate's education, experience, training, and specialized skills or certification(s) in relation to the job requirements and compared with internal equity (peers). The business actively supports and reviews wage equity to ensure that pay decisions are not based on gender, race, national origin, or any other protected classes.

Some of the Ways We Prioritize Your Health and Happiness

• Healthcare Coverage-Competitive medical (PPO/HDHP), dental, and vision plans as well as company contributions to your Health Savings Account (HSA) or pre-tax savings through flexible spending accounts (FSA) for commuting, health & dependent care expenses.

• 401(k) Retirement Plan-Featuring a 100% Company Safe Harbor Match on your first 6% deferral immediately upon eligibility.

• Paid Time Off -Flexible Time Off for Exempt (salaried) employees, as well as generous PTO for Non-Exempt (hourly) employees, plus 11 paid company holidays and a paid volunteer day.

• 12 weeks of Paid Parental Leave

• Maven Family Planning - provides support through your Parenting journey including egg freezing, fertility, adoption, surrogacy, pregnancy, postpartum, early pediatrics, and returning to work.

AndSOmuch more! We continue to enhance our program, so be sure tocheck our Benefits page herefor the latest. Ourteamcan share more during the interview process!

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Early Warning Services, LLC ("Early Warning") considers for employment, hires, retains and promotes qualified candidates on the basis of ability, potential, and valid qualifications without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote equal employment opportunity and affirmative action, in accordance with all applicable federal, state, and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our employees.