Desktop Technician

Job Title:- Desktop Technician
Location:- Spring Texas (On-Site)
Job Type:- Long Term Contract

Overview

• The will support IT data collection activities by performing device queries, remote diagnostics, and data collection using approved enterprise tools. This role requires strong analytical abilities, excellent communication skills, and the capacity to collaborate across technical, business, and global support teams. The ideal candidate is detail oriented, highly organized, and proactive about identifying process efficiencies.
• This is a contractor role requiring flexibility, technical aptitude, and the ability to manage multiple tasks simultaneously in a fast-paced environment.
  Soft Skills
• Strong problem solving abilities, including identifying alternative data collection methods when standard approaches are unavailable.
• Excellent collaboration and teamwork, with a strong work ethic and ability to partner effectively across technical and business teams.
• Clear and proactive communication skills, including the ability to articulate ideas, raise risks or blockers, and provide status updates to team members, stakeholders, and technical support groups.
• Flexibility to work outside normal business hours as needed to collaborate with global/international support teams (CES and PAA).
• Ability to multitask effectively in a fast paced environment.
• Fast learner who is detail oriented, organized, and capable of handling multiple priorities simultaneously.
• Proactive mindset, with the confidence to suggest process improvements and efficiencies.
  Technical Skills
• Experience with MS Entra Admin Center (formerly Azure AD) and the ability to query cloud management repositories for device related information.
• Foundational knowledge of network connectivity protocols, diagnostic tools, and troubleshooting methodologies.
  Preferred / Plus Skills
• PowerShell proficiency, including:
• Permission and access management
• Disk operations (encryption, scanning, error handling)
• Robocopy usage
• General disk and storage management
• Remote access and endpoint support tools, such as BeyondTrust and Nexthink.
• Experience with FTK (Forensic Toolkit) for eDiscovery data collection.
  Experience using ServiceNow ITSM, including request management workflows and ticket handling.
  

Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support.

Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals.To learn more, please visit https://dexian.com/.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.