Application Processor II - Student Records

TITLE

Application Processor II

JOB SUMMARY

Provides lead support in the application process. Responsibilities include providing customer service to students, faculty and staff, informing management of support issues, backlogs, or errors. Provides training to new and continuing staff members on the process of application processing. Creates, maintains and organizes files and student records using an imaging system and University student system software. Must exhibit excellent customer service skills; be detail-oriented; possess the ability to handle multiple tasks; ability to work independently and as a team is preferred. Work is performed according to established routines under close supervision. Performance is checked through periodic audits. Work is performed within established policies and procedures under general supervision and performance is based upon completion of assignments and results obtained. The performance evaluation is conducted through the performance evaluation system and in accordance with the University Policies & Procedures.

ORGANIZATIONAL RELATIONSHIPS

Reports to: Supervisor, Admissions Processing

Supervises: May supervise Student Assistants

ESSENTIAL DUTIES - May include, but not limited to the following:

Provides lead support in the application process.

Informs management of support issues, backlogs or errors.

Provides user test plans and feedback of software to ITS.

Trains new and continuing staff members on the process of application processing. Provides customer service to students, faculty and staff.

Responsible for timely answering of phone calls using the ACD system Advises students on using the online application status tool.

Provides service to walk-in customers at the front desk.

Enters paper applications.

Prepares documents for scanning.

Assists students in creating and setting up their Pioneer Portal accounts. Verifies original documents.

Determine Term and initiate workflow.

Processes applications.

Determine whether applications are complete and then sends them to evaluation. Add/Remove necessary holds.

Enters test scores.

Routes checks for processing.

Processes daily incoming mail.

Inputs, maintains, and assists in processing computerized data.

Organizes, maintains and researches unidentified documents.

Determines and documents academic exemptions and waivers.

Ensures applications have the proper correspondence track.

Ensures quality support to students through the application life cycle

ADDITIONAL DUTIES

Assists with special events.

Indexes documents into GMedia.

Proofs documents to verify entry into Gmedia.

Shreds documents.

Mails information to prospective and current students.

Performs other duties as requested.

EDUCATION

High school diploma and some college required.

EXPERIENCE

Two years' experience in an office setting is required. Records management experience in higher education or similar setting is preferred. Working knowledge of imaging systems, databases, records retention schedules is highly preferred.

REQUIREMENT

Regular and reliable attendance at the University during regular scheduled days and work hours is an essential function of this position.

All employees share the responsibility of maintaining information security and privacy requirements within the university by adhering to Federal and State regulations, and TWU Policies & Procedures.

KNOWLEDGE, SKILLS, AND ABILITIES - The following are essential:

Working knowledge of office practices and methods.

Ability to coordinate work with other employees, providing direct instruction or supervision as assigned.

Ability to organize work effectively, conceptualize and prioritize objectives and exercise independent judgment based on an understanding of organizational policies and activities

Ability to establish and maintain effective work relationships with students, faculty, staff, and the public.

Ability to communicate effectively orally, by phone, in person and in writing. Ability to represent the department and University in a friendly, courteous and professional manner.

Ability to use a personal computer and other office equipment, including related university software and email. '

PHYSICAL DEMANDS

The physical demands described in the Essential Duties and below are representative of those that must be met by an employee to successfully perform the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

The employee may be required to travel.

WORK ENVIRONMENT

All employees are responsible for maintaining an environment that is free from discrimination, intimidation, harassment, including sexual harassment. Work is normally performed in a typical interior work environment.

SAFETY

TWU promotes a safe working environment. Employees are responsible for completing assigned tasks safely and efficiently, and supervisors are responsible for creating and maintaining a safe work environment. Employees must report any unsafe work conditions or practices, as well as any near-miss incidents, to their supervisor and Risk Management. Supervisors and employees should ensure that injury/accident reports are submitted to the Office of Human Resources and Risk Management within 24 hours of the incident.

Texas Woman's University, an AA/EEO employer, provides equal opportunity to all employees and applicants for employment and prohibits discrimination on the basis of race, color, national origin, religion, gender, age, disability, veteran status, sexual orientation, or any other legally protected category, class or characteristic.

All offers of employment will be contingent on the candidate's ability to provide documents which establish proof of identity and eligibility to work in the United States. Positions at Texas Woman's University deemed security-sensitive require background checks and verification of all academic credentials.

If you are a male between the age of 18 and 25, federal law requires that you must be registered with the U.S. Selective Service System, unless you meet certain exemptions under Selective Service law. Under HB 558, enacted by the 76th Texas State Legislature, if you are currently of the age and gender requiring registration with Selective Service, but knowingly and willfully fail to do so, you are ineligible for employment with an agency in any branch of Texas state government. For additional information regarding registration or status, you can contact the Selective Service System at 847-688-6888 or www.sss.gov.