|
FusionPKG Product Execution Specialist Role Summary The FusionPKG Product Execution Specialist plays a pivotal role within the commercial support organization, serving as a primary liaison between FusionPKG and its customers. This position is accountable for delivering flawless execution and service throughout the customer lifecycle-from early package development through production and launch. The ideal candidate is a highly organized, customer-centric professional who demonstrates strong project management capabilities, a proactive sense of urgency, and the ability to perform effectively in a fast-paced, high-pressure environment. Acting as a natural customer advocate, the Product Execution Specialist ensures timelines, specifications, and commitments are met while fostering trusted, long-term customer relationships. This role works cross-functionally with internal teams-including Sales, Operations, Design, Engineering, Quality, Purchasing, Accounting, and Innovation-as well as with customer stakeholders, to drive alignment, execution, and successful outcomes. Key Responsibilities Sales Enablement & Project Execution
- Partner closely with sales executives and sales management to support new business acquisition by facilitating seamless communication between customers and FusionPKG operational teams in the U.S. and China.
- Own the end-to-end execution of new opportunities, managing projects from package development through production and customer launch.
- Coordinate the ordering, development, execution, and customer approval of pre-production samples, including packaging and decoration specifications.
- Manage customer onboarding processes, including completion of setup documentation and credit applications.
- Ensure flawless execution of first-run production orders by confirming schedules and actively monitoring production and shipment milestones.
Cross-Functional Collaboration
- Serve as the central point of coordination for customer-related needs across internal departments, including:
- Operations: project planning, launch readiness, and milestone tracking
- Purchasing: item costing, pricing validation, and order tracking
- Quality: issue resolution, corrective action tracking, and customer responses
- Engineering: technical guidance and packaging solution development
- Creative: artwork review and selection of decoration options
- Accounting: customer setup, credit approvals, and deposits
Customer Success & Relationship Management
- Maintain frequent, proactive communication with customer stakeholders in purchasing, planning, marketing, product development, and logistics.
- Build and sustain strong, trusted relationships across customer organizations to ensure all requirements are met and exceeded.
- Provide timely order confirmations, status updates, and milestone communications.
- Prepare and deliver customer-facing documentation, including quotations, price lists, item approval signoffs, open order reports, and other customized reports as needed.
- Anticipate risks, delays, or challenges and proactively collaborate with customers and internal teams to drive timely solutions, decisions, and approvals.
Qualifications & Experience
- Bachelor's degree in business, Marketing, or a related discipline from an accredited institution.
- Minimum of 3 years' experience in B2B customer account support or client-facing roles, preferably within consumer product design, manufacturing, or distribution environments.
- Demonstrated experience in product development or project management is strongly preferred.
- Experience within the beauty, skincare, or cosmetics industry is highly desirable.
|
AptarGroup, Inc.
Mar 10, 2026