Dedicated Forum Support Technician

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

Job Title: Dedicated Forum Support Technician

Location(s): Louisville, KY

Dedicated Forum Support Technicians

• MS Office support.
• Email (PST/Login issues).
• Password resets.
• Printer support.
• Client Core Image support.
• Windows 10 (32 & 64-bit) support.
• Desktop and laptop builds/imaging.
• PC installs, reloads, and moves.
• Hardware troubleshooting.
• Tier 2 IT support and ticket review.
• Asset management and data transfer.

• Dell and Lenovo certified (Forum/SDS roles).
• Dell and IBM certified or comparable experience (Sales Counter role).
• A+ certified or comparable experience.
• Minimum three (3)+ years deskside support experience.
• Strong knowledge of Windows XP/7/10 environments.
• Working knowledge of Active Directory.
• Working knowledge of Windows Server 2003/2008 (Sales Counter role).
• Strong communication and organizational skills.
• Ability to work with minimal supervision.
• Proactive troubleshooting mindset.

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.