New 
End User Svcs Technician II
 General Dynamics - Ordnance and Tactical Systems (FL,TX,VA, IL) | |||||||||
$50,770.50-$68,689.50
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life insurance, paid holidays, 401(k)
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 United States, Illinois, Marion | |||||||||
| 6658 Route 148 (Show on map) | |||||||||
 Mar 09, 2026 | |||||||||
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End User Svcs Technician II Job Locations
US-IL-Marion
Company Overview General Dynamics Ordnance and Tactical Systems (OTS) is a global leader in the design, engineering and production of munitions, energetics, weapons, armaments, and missile subsystems around the world. OTS empowers the U.S. military and its allies with an extensive range of overarching product segments applied across all levels of strategic and tactical operations, providing a cutting-edge advantage to our warfighters.
Our Ethos of Honesty, Trust, Transparency, and Alignment, are the guiding principles that form the foundation of everything we do. Integrity is paramount, innovation fuels our passion, customer satisfaction is at the core of our mission, and collaboration is key to our success - fostering a culture of teamwork and mutual respect among employees, partners, and stakeholders. Whether you're just starting out on your career journey or are an experienced professional, we offer a robust total rewards package that goes above and beyond with compensation; healthcare, wellness, retirement, and work/life benefits that include career development and recognition programs. If who we are and what we do resonates with you, we invite you to join our high-performance team! Job Summary Provides technical support to the organization's internal users of computer applications and hardware (e.g., PCs, servers, mainframes) | Answers questions regarding system procedures, online transactions, systems status and downtime procedures and is typically located within a call center | Collaborates with network services, software systems engineering and/or application development in order to restore service and/or identify problems | Maintains a troubleshooting tracking log ensuring timely resolution of problems Impact of the Role General Profile
Requires basic skills in an analytical or scientific method or operational process
Essential Functions
Required Qualifications
Preferred Qualifications
Physical Requirements
Travel Requirements No or very little travel likely. Pay Range (USD) $50,770.50-$68,689.50 Pay Transparency Statement The salary range displayed reflects the minimum and maximum for salary for this position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, internal equity, and relevant education or training. Your recruiter can share more about the range during the hiring process. Benefits Employees are eligible for medical, dental, vision, short and long-term disability, and basic life insurance as well as pre-tax spending accounts. Employees are also able to enroll in the company's 401k plan and are eligible for the Non-Contributory Retirement Contribution. In addition to the benefits discussed above, the company offers the following voluntary benefits: Critical Illness Insurance, Accident Insurance, Identify Theft Protection, Enhanced Legal Services, Auto and Home Insurance, Pet Insurance, Commuter Benefits, Hospital Indemnity Insurance, Educational Assistance. PTO, Holiday, and Family Leave Employees will receive 11 paid holidays and 120 hours of PTO annually and up to 3 weeks paid family leave. _____________________________ The above statements describe the general nature and level of work only. The statements do not represent an exhaustive list of required responsibilities and skills. Other duties may be added or this job description may be amended at any time. This job description does not alter an employee's at-will employment status or create an employment agreement or contract, implied or otherwise. | |||||||||