Installation and Technical Support Specialist

Essential Duties and Responsibilities

1. Promotes the Company's mission and valuesbased culture through professionalism, commitment to quality standards, and customerfocused service
2. Creates and works claims from incoming customer calls and e-mails
3. Provides technical advice to customers, Designers, and Engineers
4. Assists field personnel with solutions for installationrelated issues and repair techniques
5. Interfaces with Quality, Manufacturing, Design, and Engineering regarding reoccurring field problems
6. Production Audits as required
7. Maintains knowledge of all Porter Corp product lines while having specialized knowledge of specific products
8. Other duties may be assigned by Manager or Supervisor

Education and/or Experience

• An Associate's degree or engineering technology degree
• Experience and understanding with construction trades and processes
• Experience and understanding of manufacturing fabrication and processes

Travel

When appropriate, to meet with customers and suppliers off site to investigate non-conformances, facilitate implementation of corrective actions and improve business relationships

Computer Skills

• Demonstrated proficiency with Outlook, Word, Excel, Epicor, Teams, PDF tools, and PRO.FILE
• Proficient in using SolidWorks to review and interpret engineering drawings and models.

Other Requirements

1. Must possess and utilize a knowledge of the manufacturing processes of the company
2. Knowledge of customer quality requirements and reasons for establishing these requirements
3. Must have working knowledge of continuous improvement tools and their proper application to problem solving
4. Ability to effectively communicate through both e-mail and telephone
5. Proficiency of technical aspects of Porter Corp. products
6. Able to work with minimal supervision
7. Strong organizational skills and ability to multi-task

PlayCore is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.