Senior Health and Wellness Plan Manager

Salary Range: $120,000 - $134,000 / year + bonus eligible
Location: On-site 4 days per week at Ashburn, VA - Support Center
Competitive Compensation: Health, Dental, Vision and Life Plans, Paid Time Off, 401K with company match, Employee Assistance Program.

Help Make SSP America "The Best Part of the Journey."

At SSP America, our people are at the heart of everything we do. As food travel experts, we are passionate about creating memorable moments for guests, partners, and our colleagues. We are looking for a Senior Health & Wellness Benefits Manager who will lead the administration and continuous improvement of our health and wellness benefit programs while supporting the well-being of our team members across the organization.

This role oversees SSP's medical, dental, vision, life insurance, disability, wellness, and union benefit programs, ensuring accurate administration, regulatory compliance, and strong vendor partnership. The Senior Health & Wellness Benefits Manager works closely with HR, Payroll, Finance, Labor Relations, and external carriers to deliver reliable benefits operations and a strong team member experience.

You'll have the opportunity to:

• Strengthen benefit programs that support team member health, wellness, and financial security.
• Partner with HR, Payroll, Finance, Labor Relations, and external vendors to deliver seamless benefits operations.
• Drive improvements that enhance the benefits experience for thousands of team members across the organization.

Lead Health & Wellness Plan Administration

• Oversee daily administration of medical, dental, vision, life insurance, disability, and wellness benefit programs.
• Manage enrollments, life events, eligibility files, billing processes, and issue resolution to ensure accuracy and timeliness.
• Maintain operational controls, documentation, and standard procedures that support reliable plan administration.
• Identify opportunities to improve processes and strengthen the team member benefits experience.
• Ensure union benefit plan administration aligns with collective bargaining agreements and reporting requirements.

Manage Vendors & Escalated Benefit Issues

• Serve as the primary operational contact for carriers, third-party administrators, wellness vendors, and COBRA partners.
• Monitor vendor service levels and data integrity across benefits programs.
• Resolve escalated issues in partnership with vendors while maintaining a strong team member focus.
• Partner with union benefit trusts to ensure accurate eligibility reporting and contribution coordination.

Support Team Members Through Benefits Education

• Provide clear guidance to team members on coverage options, plan features, costs, and enrollment processes.
• Partner with HR, Payroll, and operational leaders to resolve benefit-related questions and concerns.
• Develop communications, FAQs, enrollment materials, and benefits education campaigns.
• Educate union team members and leaders on benefit provisions and eligibility rules within their collective bargaining agreements.
• Promote team member health and wellness through accessible benefits resources.

Ensure Compliance & Strong Plan Governance

• Ensure compliance with ERISA, ACA, HIPAA, COBRA, FMLA, and other regulatory requirements.
• Maintain plan documents, SPDs, SBCs, policies, and required compliance notices.
• Support regulatory filings including ACA reporting and benefit-related audits.
• Ensure benefit administration practices align with union contract requirements and documentation standards.
• Stay current on regulatory updates and industry best practices to strengthen benefits governance.

Advance Wellness & Health Engagement

• Support development and promotion of wellness initiatives that improve team member well-being.
• Use data insights to evaluate program participation and identify opportunities for improvement.
• Partner with internal teams to support a culture of health and engagement across the organization.
• Coordinate wellness programs with union benefit plans where applicable.

Support Audits & Maintain Data Accuracy

• Support audits related to health and wellness benefit plans including financial and operational reviews.
• Partner with Payroll, Finance, and vendors to resolve discrepancies and improve data accuracy.
• Ensure union benefit billing, eligibility files, and contributions align with contractual requirements.
• Document corrective actions and support ongoing operational improvements.

Lead Team Collaboration & Operational Excellence

• Provide coaching and daily guidance to team members supporting health and wellness benefit operations.
• Partner with HR, Finance, Payroll, and operational leaders to ensure seamless service delivery.
• Collaborate with Labor Relations to support union contract obligations related to benefits.
• Foster a collaborative, solutions-focused team environment aligned with SSP values.

• Bachelor's degree in Human Resources, Business Administration, or related field, or equivalent experience.
• Minimum of 5 years of experience administering health and wellness benefit programs.
• Strong knowledge of ACA, ERISA, HIPAA, COBRA, FMLA, and related regulations.
• Experience administering union benefit plans and interpreting collective bargaining agreement provisions.
• Experience working with benefit carriers, vendors, and eligibility systems.
• Professional certifications such as CEBS, CBP, or related credentials preferred.
• Experience supporting or leading small HR or benefits teams.
• Experience partnering with Labor Relations and supporting unionized workforces.
• Strong organizational and problem-solving skills with the ability to manage complex workloads.
• Ability to travel up to 20% within the U.S. and Canada.
• Must be able to pass required background checks and maintain airport security clearances.

If you are energized by strengthening benefit programs, supporting team member health and well-being, and delivering operational excellence, we would love to meet you. At SSP America, you will be part of a team that takes pride in our work, celebrates our wins, and creates a workplace that truly feels like the best part of the journey.

SSP America is an equal opportunity employer. All decisions concerning the employment relationship will be made without regard to race, color, national origin, religion, sex, sexual orientation, gender identity or expression, veteran status, age, disability, genetic information, or any other status or characteristic protected by federal, state, or local law. SSP America will provide reasonable accommodations during the application and interview process upon request as required to comply with applicable laws.