New

Case Manager, Dean of Students

East Carolina University

$56,000 - $61,000

United States, North Carolina, Greenville

Mar 09, 2026

Posting Details

Position Information

Job Title	Case Manager, Dean of Students
Position Number	500109
Vacancy Open to	All Candidates
Department	SAH Dean of Students
Department Homepage	https://deanofstudents.ecu.edu/
Advertising Department	DEAN OF STUDENTS OFFICE
Division	Student Affairs
Classification Title	Manager
Working Title	Case Manager, Dean of Students
Number of Vacancies	1
Full Time Equivalent (FTE)	1.0
Full Time or Part Time	Full Time
Anticipated Recruitment Range. Salary offered may be outside of this range as impacted by budget, UNC salary administration, and/or candidate qualifications.	$56,000 - $61,000
Position Location (City)	Greenville
Position Type	Non-Faculty
Job Category	Non-Faculty Professional
Organizational Unit Overview	The Division of Student Affairs comprises over 30 departments, each responsible for providing various student support, services, and educational programs accessible to the university community. With over 300 full-time employees and over 1200 student workers, the Division supports Pirate success through environments that enhance student development, engagement, belonging, well-being, and career readiness. The Division strives to be a national leader in developing student experiences that positively transform lives and communities through work that makes students the focal point of our services, policies, and programming; creates a community where all feel safe, included, and welcomed; treats each other with dignity and civility, and recognizes every individual has rights, ideas, and beliefs; maintains open and honest interactions, and delivers high-quality programming, services, and resources through continuous reflection and improvement.
Job Duties	The Office of the Dean of Students Case Manager serves as a central point of contact for students experiencing personal, academic, medical, financial, or other challenges that may impact their well-being and academic success. This is a non-clinical position that focuses on comprehensive case management, including individualized assessment, care coordination, resource connection, and ongoing follow-up. The Case Manager collaborates closely with campus and community partners to navigate university processes, reduce barriers, promote student persistence, and support students in staying on course toward graduation. This position will manage a complex and active caseload while responding to urgent and emerging student concerns in a fast-paced environment. The Case Manager exercises sound judgment, maintains accurate and timely documentation, and communicates effectively with students, faculty, staff, families, and campus partners. This position must handle sensitive information with professionalism, discretion, and adherence to university policies and privacy standards. Through early intervention and collaborative problem-solving, the Case Manager contributes to a coordinated campus response that supports the overall health, well-being, and success of students. Specific Responsibilities Case Management (70%) Serves as a member of the ECU CARE Team (behavioral intervention team). Conduct meetings with students to assess needs, concerns, and presenting challenges. Provide ongoing case management, including follow-up communication, progress monitoring, and care coordination. Support students experiencing crises, including hospitalization, mental health concerns, housing instability, food insecurity, family emergencies, or financial hardship. Respond to urgent student situations and provide immediate support, safety planning, and referrals as appropriate. Provide support for students impacted by crime, sexual misconduct, or Title IX-related concerns, coordinating with campus partners to ensure appropriate resources and supportive measures. Coordinate with community resources when additional support is needed Provide consultation to faculty, staff, and families regarding how to support students of concern. Collaborate with the Office of Threat Assessment and other campus partners when elevated concerns are identified. Administrative Responsibilities (30%) Maintain accurate, timely, and thorough documentation of all student interactions, outreach efforts, referrals, and outcomes in the university's case management system. Maintain knowledge of university policies, procedures, and resources relevant to student support and crisis response. Ensure compliance with FERPA, Clery, Title IX, and other applicable federal, state, and institutional regulations. Contribute to the development and refinement of office protocols, workflows, and best practices related to case management and student support. Assist with outreach initiatives, presentations, and educational programming related to DOS services Assist with data collection, reporting, and assessment efforts to support office effectiveness, compliance, and continuous improvement. Supports the work of the Associate Dean and the Dean of Students Perform other administrative duties as assigned to support the mission of the Dean of Students Office.
Minimum Education/Experience	Master's degree in Higher Education Leadership, Counseling, Social Work, Education, or related field. Knowledge of federal laws and regulations in higher education Understanding of current issues impacting college students Demonstrated interpersonal, problem-solving, and communication skills Experience managing multiple priorities in a fast-paced environment Experience in case management with minimal supervision
License or Certification Required by Statute or Regulation	None
Preferred Experience, Skills, Training/Education	Experience working in a college or university setting Ability to build positive and effective relationships across campus and within the community Ability to thoroughly document conversations and actions regarding case management Demonstrated ability to work with student populations Organizational, administrative, interpersonal/written/verbal communication, and team-building skills Ability to provide exemplary customer service
Special Instructions to Applicant	East Carolina University requires applicants to submit a candidate profile online in order to be considered for the position. Candidates must also submit a cover letter, resume, and a list of three references, including contact information, online. Applicants must be currently authorized to work in the United States on a full-time basis.
Additional Instructions to Applicant	In order to be considered for this position, applicants must complete a candidate profile online via the PeopleAdmin system and submit any requested documents. Additionally, applicants that possess the preferred education and experience must also possess the minimum education/experience, if applicable.
Job Open Date	03/04/2026
Open Until Filled	Yes
Job Close Date - Positions will be posted until 11:59 p.m. EST on this date. If no closing date is indicated, the position may close at any time after the initial screening date.
Initial Screening Begins	03/24/2026
Rank Level
Quick Link for Direct Access to Posting	https://ecu.peopleadmin.com/postings/92009
Nondiscrimination Statement	East Carolina University is committed to workforce success and cultivating a culture of care for our employees. ECU prohibits unlawful discrimination and harassment based on race/ethnicity, color, genetic information, national origin, religion, sex, sexual orientation, gender identity, age, disability, political affiliation, and veteran status. All qualified applicants will receive consideration for employment without regard to their protected veteran status or disability. Individuals requesting accommodation under the Americans with Disabilities Act Amendments Act ( ADAAA) should contact the ADA Coordinator at (252) 737-1018 (Voice/ TTY) or ADA-Coordinator@ecu.edu.
Eligibility for Employment	Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. ECU participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.
Department for People Operations, Success, and Opportunity	If you experience any problems accessing the system or have questions about the application process, please contact the Department for People Operations, Success, and Opportunity at (252) 328-9847 or toll free at 1-866-489-1740 or send an email to employment@ecu.edu. Our office is available to provide assistance Monday-Friday from 8:00-5:00 EST.