Remote New

Senior Field Service Engineer

Quanterix
tuition assistance, 401(k), remote work
United States, Massachusetts, Billerica
900 Middlesex Turnpike (Show on map)
Mar 09, 2026
Senior Field Service Engineer Southeastern United States Quanterix is a global leader in ultra-sensitive biomarker detection, enabling breakthroughs in disease research, diagnostics, and drug development. Its proprietary Simoa technology delivers industry-leading sensitivity, allowing researchers to detect and quantify biomarkers in blood and other fluids at concentrations far below traditional limits. With more than 3,400 peer-reviewed publications, Quanterix has been a trusted partner to the scientific community for nearly two decades. In 2025, Quanterix acquired Akoya Biosciences, The Spatial Biology Company, adding multiplexed tissue imaging with single-cell resolution to its portfolio. Together, the combined company offers a uniquely integrated platform that connects biology across blood and tissue-advancing precision medicine from discovery to diagnostics. ROLE SUMMARY: The Senior Field Service Engineer is a field-based technical expert responsible for delivering high quality installation, training, preventive maintenance, and repair support across both Simoa and Spatial instrument platforms. After completing product training, you will join a driven service team committed to providing exceptional customer support that enables researchers to achieve unprecedented levels of sensitivity and scientific insight. This role requires a highly motivated self-starter who can independently manage a regional service workload, resolve complex technical issues, and serve as a resource and mentor to teammates while consistently representing Quanterix with professionalism and customer first engagement. WHAT YOU'LL DO: Perform high quality onsite installations, system validations, preventive maintenance, and complex repairs across Simoa and Spatial instrument platforms Independently evaluate issues, diagnose root causes, and execute effective repair strategies while ensuring timely follow up and clear communication with customers Train customers on instrument operation, recommended maintenance, and basic troubleshooting to support long term system performance Serve as a technical resource and mentor for new hires and junior team members, supporting field training and knowledge sharing Manage your regional service workload, including independently scheduling planned maintenance, prioritizing service needs in collaboration with management, documenting service events in CRM systems, and maintaining trunk stock and service tools Partner effectively with Technical Support, Field Applications Scientists, Sales, and internal teams to ensure seamless postinstall support and share strategic customer, competitive, and sales lead insights with the appropriate Account Manager Identify recurring issues, contribute insights for process or product improvements, and support updates to service procedures as needed Other duties as necessary BASIC QUALIFICATIONS: Associate's degree or higher in Engineering, Biotechnology, Optics, Physics, or a related technical discipline; bachelor's degree preferred, or equivalent relevant experience. Experience with Simoa and Spatial products preferred 5+ years of field service experience supporting complex scientific, medical, or laboratory instrumentation PREFERRED QUALIFICATIONS: Strong organizational, communication, and interpersonal skills for effective customer and internal team interactions Hands-on experience with complex electromechanical, optical, or laboratory research equipment Demonstrated ability to manage a dynamic territory, prioritize competing tasks, and adapt to changing schedules and environments Proficiency with Windows-based systems, CRM tools, and standard productivity software. Ability to train and mentor others, sharing technical knowledge and supporting onboarding of new team members Proven ability to troubleshoot complex customer issues and communicate findings clearly to support problem resolution EXPECTATIONS, COMPETENCIES, SKILLS & ABILITIES: Remote work located in the Southeastern United States Ability to travel at least 70%, including regional overnight travel as required to support customers Ability to lift heavy equipment (up to 50 lbs.) and perform service work in tight or constrained spaces Valid driver's license, valid passport or eligibility to acquire, international travel may be required WHY YOU'LL LIKE WORKING WITH US: Our Technology: From discovery to diagnostics, Quanterix's ultrasensitive biomarker detection is fueling breakthroughs only made possible through its unparalleled sensitivity and flexibility. Simoa technology has delivered the gold standard for earlier biomarker detection in blood, serum or plasma, with the ability to quantify proteins that are far lower than the Level of Quantification (LoQ). Our industry-leading precision instruments, digital immunoassay technology and CLIA-certified Accelerator laboratory have supported research that advances disease understanding and management in neurology, oncology, immunology, cardiology, and infectious disease. Akoya Biosciences, a Quanterix company, is The Spatial Biology Company-bringing tissue context to life through high-resolution, single-cell imaging. Akoya's spatial phenotyping platforms help researchers visualize and measure how cells organize and interact within tissue to influence disease progression and therapeutic response. From discovery through clinical research, Akoya offers a full continuum of solutions, including PhenoCycler, PhenoImager Fusion and HT, and PhenoCode Panels. As part of Quanterix, Akoya complements a leading portfolio of ultra-sensitive biomarker detection technologies, together enabling a more complete view of biology and disease across both tissue and blood. Our Commitment to Employees: At Quanterix, our values are based on: Team, Innovation, Customer and Owner. Team: Challenge assumptions, not the person. Respect diversity of thought and hold ourselves to lofty standards Innovation: Stay curious, experiment, create and change Customer: Prioritize and celebrate these pioneers by doing our best to deliver on commitments Owner: Act with high integrity and in the best interest of Quanterix. Take measured risks and learn from their success and failures We reward and recognize our employees by offering competitive compensation and a 401k plan with employer match, as well as competitive health, dental, and vision benefits for employees and their dependents. We also offer an unlimited vacation policy to all exempt employees, and a generous PTO policy for non-exempt employees. All employees are eligible for equity, employee stock purchase plan, a performance bonus, and 1:1 financial counseling/planning. We also offer Tuition Assistance. We have a free, state-of-the-art onsite fitness center for all employees. To keep you fueled up, we provide onsite employees free snacks and drinks every day! DIVERSE & INCLUSIVE WORKPLACE: Quanterix is committed to a Diverse and Inclusive workplace. We strive to recruit candidates who will bring inclusive mindsets and contribute to our values. Quanterix is an Equal Opportunity Employer and does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Quanterix will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law.