Regional Workplace Experience Manager, Infrastructure Programs

The Workplace Team's mission is to create an environment for our high performing teams that allows them to realize their true potential. Whichever group we collaborate with, we constantly push ourselves to approach challenges from first principles. Our team aligns around three pillars - Design, Build and Operate. Together we focus on optimizing the space we have, finding the best solutions to Tesla's expansion needs, and devising and driving our long-term strategy. All of this is under the guiding principle of sustainability.

• Management of the Draper, UT office and remote sites throughout North America
• Manage existing staff of 8 employees and janitorial staff including Culinary, Mail Room, and Site Maintenance, and Event planning. We will be adding a cafe which will bring on additional headcount. Team also assists numerous sites across North America
• Maintain staff by recruiting, selecting, orienting, and training employees; maintaining a safe and secure work environment; developing personal growth opportunities. Manage team compensation, promotional, and merit increases strategically. Daily management of objectives, priorities, tradeoffs, risks and performance management of all reporting staff members in line with Tesla's success metrics
• Ensure that the Janitorial staff are meeting the needs of the site and are meeting the contracted terms. Janitorial is through the landlord, work with the landlord to ensure that staff are coming in and meeting requirements
• Sustain and iterate operational guidelines to deliver best in class services to Tesla employees and guests. Manage day-to-day operations of Workplace scopes by establishing and implementing standard procedures for team operations, service delivery and reporting. Maximize efficiency through the effective utilization of assets and site resources
• Project Management, ensure that projects are completed in a timely, efficient, and effective manner. Proactively partner with key resources and effectively implement vendor management best practices. Coordinate and oversee the work of vendors, business partners and contractors
• Create, maintain, and enhance strong customer relationships across various levels of the organization. Meet with site leaders to ensure that their needs are being met and discuss any issues that may need to be addressed. Act as the subject matter expert for both our client and the Workplace team. Provide leadership in a customer service intensive, 24/7 multi-shift environment

• 2-3 years experience in Workplace Operations, Facilities Services, or closely related function
• 2-3 years experience as a people manager. Proven track of successfully supervising, developing and training staff
• Professional certifications desirable
• Experience delivering best in class customer service. Comfort working in a fast-paced, deadline- driven environment where priorities change frequently
• Excellent independent decision-making capabilities and a solutions-oriented attitude. Excellent interpersonal skills
• General understanding of building functions. I.E. HVAC, Plumbing and site maintenance
• Some Travel

Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:

• Medical plans > plan options with $0 payroll deduction
• Family-building, fertility, adoption and surrogacy benefits
• Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
• Company Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSA
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
• Company paid Basic Life, AD&D
• Short-term and long-term disability insurance (90 day waiting period)
• Employee Assistance Program
• Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays
• Back-up childcare and parenting support resources
• Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
• Weight Loss and Tobacco Cessation Programs
• Tesla Babies program
• Commuter benefits
• Employee discounts and perks program