Lead Product Designer

Position Summary

We are seeking a Lead Product Designer to join our growing team and support product discovery, testing, and design implementation of legacy and AI-powered features for an entire product line. You are a "T-shaped generalist"with capabilities in some or all these areas: design strategy, AIproficiency, Interaction design, Dataliteracyand Visual design.

Position Scope

Problem framingand strategy:

• Independentlypropose anddrivetheexperiencestrategy andvisionfor an entireproduct linetoalignthe experiencewithProduct-ledroadmapand company goals
• Collaborate with product managers and other designersto drive outcomesthat are cohesive and on-brand
• Createdesignartifacts(diagrams,narratives, etc.)thatdescribebusiness and user requirementsand desired outcomes
• Independently conductand synthesizeideation sessions thatclarify requirements and design approach
• Conduct user research to uncover user motivations and needs
• Synthesize qualitative and quantitative data to supportdesign decisions
• Define a design strategy for 0 to 1 product initiativeswhen needed
• Collaborate with Product and Design team members to implementacohesive AIfeaturestrategy
• Collaborate on proposals and presentations - championing our commitment to the strategic use of thoughtful, user-focused design throughout the organization

Prototype and design:

• Rapidly createprototypesanditerateconceptsusingtraditional andAI-poweredtools(Figma, Figma Make, Claude Code,etc.)
• Collaborate with other designers and Engineers on the Design prototypingenvironment andtools (such asGitHubrepositories, CLI, CSS, JSON, etc.)
• Alignand focusprototype capabilities with discovery and usabilitytestrequirements
• Socialize discovery and usability learnings with other teams
• Produce designs that conformwithaccessibility,brand,and platform requirements(including mobile)
• Participate in Design team rituals (such as critiques and pair designing) toleverageother perspectives and specialties to improve design quality
• Collaborate with other designers todefine andcreatereusable, intelligent UX components
• Contribute to and helpmaintaindesign systems components that support industry best practices and intelligent components
• Independentlydefine and socializeUX metrics to provide designefficacy
• Synthesize user behavior data and machine learning metrics to inform iterative design
• Leverage knowledge ofinformationarchitecture and collaborate with others to deploy UXhierarchies andcopy that align with company standards and best practices

Collaborationand implementation:

• Collaborate withProduct,Marketing, Sales,and other teams to align designs with messaging and marketing efforts(using PIRATE method)
• Collaborate with other designers and Engineers to streamline dev handoffs
• Other duties as assigned

Qualifications

• Bachelor's degree or equivalent
• 5-7 years of experience
• Working understanding of AI design methods and tools, design strategy, conduct ideation sessions, and familiarity with design systems and dev handoff practices
• Capabilities in some or all these areas with specialty in at least one:
  
  
  
  • Design strategy: ability to deliver product capabilities that align with brand and business goals, revenue targets, and long-term product roadmaps
  • AI proficiency: understanding of, andproficiencyusing generative design tools and AI-assisted coding workflows (e.g., GitHub, Copilot, Claude Code,CLI,etc.).
  • Interaction design: deep understanding of usability heuristics, common micro-interactions, and responsive frameworks across web and mobile
  • Data literacy: ability to synthesize user behavior data and machine learning metrics to inform iterative design cycles
  • Visual design: working knowledge of visual design fundamental principles (scale, hierarchy, balance, contrast, and Gestalt psychology) to create effective andaesthetically pleasingdesigns that guide the user's eye and communicate messages efficiently
  
  
  
  

At Follett Software, our people come first.
We're deeply committed to supporting the well-being, growth, and success of every Team Member. That commitment shows up in a thoughtfully designed, comprehensive benefits package that helps you thrive-at work and in life. Here's what you can expect:

• Fully remote work, giving you the flexibility to do your best work from anywhere in the continental U.S. (unless otherwise noted)
• Subsidized healthcare plans, including orthodontic coverage, with HSA option that includes employer matching
• Company-paid disability and life insurance, with the option to enhance coverage through voluntary plans
• Robust Paid Time Off, including Flex PTO for salaried roles, paid parental leave, company holidays, and paid volunteer service time
• Retirement savings with employer match, vesting every pay period
• Flexible Spending Accounts for healthcare and dependent care
• Optional supplemental coverages, such as accident, hospital, and critical illness insurance, identity theft and credit monitoring, and legal protection services
• Meaningful recognition and tangible rewards that celebrate achievements, fuel motivation, and recognize both individual and team success