IT Client Services

TTM Technologies, Inc. - Publicly Traded US Company, NASDAQ (TTMI) - Top-5 Global Printed Circuit Board Manufacturer

TTM Technologies, Inc. is a leading global manufacturer of technology products, including mission systems, radio frequency ("RF") components, RF microwave/microelectronic assemblies, and technologically advanced printed circuit boards ("PCB"s). TTM stands for time-to-market, representing how TTM's time-critical, one-stop design, engineering and manufacturing services enable customers to reduce the time required to develop new products and bring them to market.

Additional information can be found at www.ttm.com

Position Summary
The IT Site Technician serves as the primary IT resource for the TTM sites, providing strategic technical support, operational coordination, and compliance oversight for all site-level IT activities. This role acts as a critical liaison between the site and enterprise IT, ensuring technology solutions meet local business needs while maintaining adherence to corporate IT standards, regulatory compliance requirements (NIST 800-171/800-53, ITAR, SOX), and cybersecurity frameworks. The ideal candidate will combine strong technical expertise with excellent communication skills, business acumen, and the ability to navigate complex compliance requirements in a manufacturing and defense environment.

Key Responsibilities
Site IT Operations & Support (50%)
Operational Excellence: - Support day-to-day IT operations and activities at the Syracuse site, ensuring system stability, service availability, and user satisfaction - Provide Level 1 and Level 2 technical support for end-user workstation problems, software applications, and IT systems - Identify, evaluate, troubleshoot, and resolve technical issues affecting site operations and productivity - Perform system maintenance, updates, and preventive maintenance activities - Monitor IT infrastructure and services to proactively identify and address potential issues - Support after-hours and emergency IT needs as required
End-User Support: - Respond to Help Desk calls and service requests from site user base - Resolve Level 1 end-user problems including hardware, software, network, and application issues - Support and train end-users on a wide range of software applications and IT systems - Provide technical guidance and assistance to business users at all levels - Document support activities and solutions in ticketing system - Escalate complex issues to enterprise IT teams or specialized resources as appropriate
Enterprise Systems Support: - Assist in implementing shared IT services, infrastructure systems, and standardized processes at the site - Support deployment of enterprise applications, system upgrades, and technology refresh initiatives - Coordinate site-level aspects of enterprise IT projects and implementations - Ensure local IT systems integrate properly with enterprise infrastructure - Support migration activities and technology transitions
Technical Expertise: - Strong knowledge of current desktop and laptop operating systems (Windows 10/11, macOS) and hardware - Skilled in network and printing troubleshooting and problem resolution - Ability to quickly learn and adapt to new technologies, processes, and business requirements - Read, understand, and apply complex technical information and documentation - Coordinate third-party vendor interactions for warranty service repair and maintenance

Enterprise IT Liaison & Coordination (10%)
Business-IT Partnership: - Act as primary liaison between Syracuse site and centralized enterprise IT organizations - Communicate local site needs, requirements, and priorities to enterprise IT leadership - Translate enterprise IT initiatives and standards into site-level implementation plans
- Facilitate collaboration between site business users and IT service delivery teams - Represent site interests in enterprise IT planning and decision-making processes
Stakeholder Management: - Partner with site business leaders to understand technology needs and operational challenges - Work with IT partners across the organization to recommend solutions that improve site efficiency and effectiveness - Build and maintain strong relationships with local management, business users, and IT stakeholders - Serve as trusted advisor on IT matters for site leadership - Communicate IT changes, updates, and initiatives to site user community

IT Compliance & Security (10%)
Regulatory Compliance: - Support IT compliance activities including audits, risk assessments, user access reviews, and security controls - Ensure adherence to regulatory and industry standards including: - NIST 800-171 (Controlled Unclassified Information protection) - NIST 800-53 (Security and Privacy Controls) - ITAR (International Traffic in Arms Regulations) - SOX (Sarbanes-Oxley Act) - Other applicable cybersecurity frameworks and defense industry requirements
Security & Export Control: - Comply with TTM Export Control Policies and Procedures and all applicable export laws - Identify ITAR-controlled products on manufacturing floor and restrict access to US Citizens and US Permanent Residents only - Recognize foreign person visitors by badge differentiation and understand access restrictions - Follow authorization procedures for foreign visitor access (Visitor Authorization Letter - VAL) - Understand and comply with export and ITAR requirements for international shipments - Manage vendor approvals for ITAR-related manufacturing and services - Support cybersecurity controls and security monitoring activities - Participate in security awareness and compliance training
Audit & Risk Management: - Assist with IT audit preparation, documentation, and response - Participate in risk assessments and vulnerability management activities - Document compliance activities and maintain audit trails

IT Infrastructure & Systems Implementation (10%)
Service Delivery: - Maintain IT service standards and service level agreements (SLAs) - Monitor and report on IT service quality and performance metrics - Identify opportunities to improve service delivery and user experience - Support implementation of IT best practices and ITIL-aligned processes.
Procurement Support: - Assist with IT procurement activities and equipment ordering for site needs - Support asset management and inventory tracking - Coordinate equipment delivery, installation, and deployment

Documentation, Reporting & Planning (10%)
IT Documentation: - Assist with IT documentation including procedures, system configurations, and technical standards - Maintain accurate records of IT assets, configurations, and changes - Create and update knowledge base articles and user guides - Document compliance activities, audit findings, and remediation actions
Reporting & Analytics: - Generate and distribute IT reports including service metrics, asset inventory, and compliance status - Support IT planning activities with data analysis and reporting -
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Track and report on IT projects, initiatives, and key performance indicators - Provide input to IT budget planning and resource allocation
Strategic Planning: - Contribute to site IT planning and technology roadmap development - Identify technology needs and opportunities for improvement - Support business continuity and disaster recovery planning for site IT systems - Participate in IT strategy discussions and planning sessions
Customer Service & Team Collaboration (10%)
Service Excellence: - Deliver exceptional customer service with professionalism, patience, and dedication - Excel in environment where exceeding customer expectations is the key objective - Demonstrate active, supportive team member attitude with eager, can-do approach - Maintain cooperative working relationships across all organizational levels - Demonstrate sensitivity to and respect for diverse populations
Knowledge Sharing: - Communicate with team members to learn and share technical skills - Participate in knowledge transfer and best practices sharing - Train end-users on IT systems, applications, and security awareness - Mentor junior IT staff and contribute to team development
Cross-Functional Collaboration: - Work effectively with site management and direct manager to identify site-impacting IT issues - Collaborate with multiple IT teams, business units, and external partners - Contribute to cross-functional initiatives and projects - Build bridges between site operations and enterprise IT functions

Required Qualifications
Education:
* Associate's degree in computer science, Information Technology, or related field
* Bachelor's degree preferred
* Relevant technical certifications preferred (CompTIA Security+, Network+, A+, ITIL, etc.)
* Or mix of technical training and years of experience in related IT field.
Experience:
* 5-7 years of relevant IT experience in technical support, IT operations, or systems administration
* Experience in manufacturing or defense industry environment preferred
* Experience serving as liaison between business functions and IT organizations
* Demonstrated experience with compliance and regulatory frameworks (NIST, ITAR, SOX)
* Experience supporting multi-site or distributed IT operations
* Project participation and cross-functional collaboration experience

Technical Skills & Expertise:
Operating Systems: - Windows 10/11 (advanced) - Windows Server (2016/2019/2022) - macOS (proficient) - Linux/Unix basics (helpful)
Applications & Software: - Microsoft Office Suite (365, 2019, 2016) - Advanced - Microsoft 365 Administration (Exchange Online, Teams, SharePoint, OneDrive) - Enterprise applications (ERP, MES, business-critical systems) - Remote support tools (Bomgar/BeyondTrust, Remote Desktop) - ITSM/Ticketing systems (ServiceDesk Plus, ServiceNow, or similar)
Infrastructure & Systems: - Active Directory administration and troubleshooting - Microsoft Entra ID (Azure AD) and hybrid identity - Group Policy management and deployment - DHCP, DNS, TCP/IP networking - VPN technologies and remote access solutions - Print servers and network printing - Backup and recovery systems
Security & Compliance Tools: - Endpoint security platforms (SentinelOne, Defender, antivirus)
- Multi-factor authentication (MFA) and single sign-on (SSO) - Security monitoring and logging tools - Vulnerability scanning and patch management - Mobile device management (MDM) solutions
- Data loss prevention (DLP) tools
Endpoint Management: - Endpoint management platforms (SCCM, Intune, EndpointCentral) - Software deployment and patch management - Hardware lifecycle management - Asset tracking and inventory management
Networking: - TCP/IP fundamentals and troubleshooting - LAN/WAN concepts and technologies
- Wireless networking (802.11 standards) - Network switches and routers (basic) - Firewall concepts and access controls - VoIP and telephony systems

Essential Functions
Daily Activities:
* Monitor site IT systems and respond to alerts or issues
* Provide technical support to site end-users via phone, email, and in-person
* Triage and resolve IT incidents and service requests
* Coordinate with enterprise IT teams on active issues and projects
* Document support activities and maintain accurate records
* Communicate with vendors regarding service delivery and issue resolution
* Ensure compliance with security policies and access control procedures
Weekly Activities:
* Participate in IT team meetings and coordination calls
* Review and report on IT service metrics and performance
* Conduct user access reviews and compliance checks
* Update IT documentation and knowledge base
* Coordinate with business leaders on IT needs and priorities
* Support scheduled maintenance and system updates
* Assist with IT project activities and milestones
Monthly Activities:
* Prepare IT status reports for site management
* Support IT compliance activities and audit preparation
* Review vendor performance and service delivery
* Participate in IT planning and budgeting activities
* Conduct system health checks and preventive maintenance
* Update asset inventory and configuration records
Ongoing Responsibilities:
* Maintain awareness of regulatory requirements and compliance obligations
* Stay current on cybersecurity threats and defense industry IT trends
* Participate in training and professional development
* Support continuous improvement initiatives
* Build and maintain stakeholder relationships
* Contribute to IT strategy and planning

Performance Expectations
Service Delivery Metrics:
* User satisfaction with IT support and service delivery
* Timely resolution of IT incidents and service requests
* SLA compliance for site IT services
* System availability and uptime targets
* Response time to critical issues and escalations
Compliance & Security:
* 100% compliance with export control and ITAR procedures
* Successful completion of all required compliance training
* Timely completion of user access reviews and security assessments
* Zero security incidents resulting from non-compliance
* Participation in all required audits and assessments
Business Partnership:
* Stakeholder satisfaction with IT liaison and coordination
* Effectiveness of communication between site and enterprise IT
* Successful implementation of enterprise IT initiatives at site
* Contribution to site operational efficiency and effectiveness
* Quality of recommendations and solutions provided
Documentation & Reporting:
* Accuracy and completeness of IT documentation
* Timeliness and quality of IT reports and status updates
* Maintenance of current asset inventory and configuration records
* Compliance with documentation standards and requirements

Working Conditions & Physical Requirements
Work Environment:
* Professional office environment with desk/workstation
* Manufacturing floor environment requiring adherence to safety protocols
* Both office-based and hands-on technical work in various site locations
* Fast-paced environment with multiple concurrent priorities
* Interaction with diverse stakeholders including executives, business users, and technical staff

Physical Requirements:
* Sit at computer workstation for extended periods
* Stand and walk throughout facility including manufacturing floor
* Lift and carry equipment up to 50 lbs. occasionally
* Bend, stoop, kneel, and reach to access equipment and cabling
* Climb ladders for equipment access or infrastructure work
* Work in server rooms and equipment closets
* Use computer keyboard, mouse, and phone for extended periods
* Manual dexterity for handling cables, connectors, and small components
Schedule & Availability:
Standard Hours: Monday-Friday, 8:00 AM - 5:00 PM (or as assigned)
* Flexibility: Occasional evening or weekend work for implementations, maintenance, or critical issues
* After-Hours Support: Participate in on-call rotation or provide emergency support as needed
* Availability: Responsive to urgent site needs and business-critical situations
Security Clearance & Access:
* Must be U.S. Citizen or U.S. Permanent Resident due to ITAR requirements
* Ability to obtain and maintain facility security clearance if required
* Background check and security screening required
* Compliance with all facility access and security protocols #LI-EC1

TTM offers a variety of health and well-being benefit programs. Benefit options include medical, dental, vision, 401K, Flexible Spending Account, Health Savings Account, accident benefits, life insurance, disability benefits, paid vacation & holidays. Benefits are available 1st of the month following date of hire.

Compensation for roles at TTM Technologies varies depending on a wide array of factors including but not limited to the specific office location, role, skill set and level of experience. As required by local law, TTM provides a reasonable range of compensation for roles that my be hired in New York, California and Colorado. For California-based roles, compensation ranges are based upon specific physical locations.

Export Statement:
Must comply with TTM Export Control Policies and Procedures and all applicable laws including ITAR, EAR and OFAC including but not limited to: a) being able to identify ITAR product on the manufacturing floor and understand that access to these products and related technical data is restricted to only US Citizens and US Permanent Residents; b) recognition ofForeign Person visitors by badge differentiation; c) understand and follow authorization procedures for bringing foreign visitors into facilities (VAL); d) understand the Export and ITAR requirements for shipments leaving the US; e) manage vendor approvals for ITAR manufacturing and services.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability or protected veteran status.