Operations Training Manager

The Operations Training Manager plays a critical role in shaping the success of JK Moving Services' Household Goods and Commercial Operations. Leads the design, delivery, and continuous improvement of training programs that support operational excellence across the organization. Onboarding new drivers, preparing seasonal teams and maintaining compliance standards, this role ensures our workforce is equipped to perform at the highest level.

As the leader of the operations training function, oversees a team of trainers and manages multiple dedicated training facilities. Acting as a key liaison between Operations leadership and frontline crews, brings training to life in real-world settings including in the warehouse, on the trucks, and working directly with teams on site. This is a hands-on role focused on building capability, reinforcing standards, and driving measurable performanc

Training Operations

* Manage the Household Goods (HHG) and Commercial training at the main JK Warehouse locations; ensure facility readiness and resource availability

* Lead, develop, and hold accountable a team of training facilitators

* Design, build, and continuously update all training curricula, materials, and SOPs

* Create and implement standardized LD driver onboarding aligned to JK standards

* Conduct live job audits (local, commercial, and Over the road) to assess crew performance and provide real-time coaching

Compliance & Standards

* Maintain current knowledge of OSHA, DOT, FMCSA, and contract-specific requirements

* Track crew compliance through data analytics; identify trends and gaps

* Monitor documentation adherence across certifications, training records, and safety files

* Coach production teams to meet JK standards; escalate issues as needed

Program Management

* Plan and execute the Annual Long Distance Driver Conference (February)

* Develop and deliver semi-annual refresher training for operation staff (Jan-Apr, Oct-Dec)

* Manage seasonal workforce onboarding during peak season (May-Aug)

* Oversee H-2B visa program training and logistics (Apr-Sep): housing, transport, qualifications, compliance

* Coordinate with Safety on driver development programs

* Develop training programs for new products and services from enterprise initiatives.

Strategic Partnership

* Meet regularly with Operations leadership to review crew performance data and training effectiveness.

* Meet regularly with various business units (BU) leadership to review contractual compliance and changes.

* Master all operational technology and applications; train staff on adoption.

* Update training programs based on operational and BU feedback and evolving business needs.

* Track technology adoption metrics; identify barriers and provide targeted support.

Additional Responsibilities

* Support high-level/high-end client services as needed

* Meet with sales team leadership to track and/or develop existing/new services or products.

* Evolve with strategic initiatives and enterprise plans for additional duties and responsibilities.

* 3-5+ years in training, operations, or workforce development (moving, logistics, or transportation strongly preferred)

* Demonstrated experience designing and delivering training programs at scale

* Strong working knowledge of OSHA/DOT/FMCSA regulations and compliance requirements

* Proven ability to manage and develop a small team

* Proficiency with data analysis and reporting (Excel, Power BI, Tableau, SQL)

* Excellent communication skills, comfortable presenting to executives and coaching production crews

* Experience conducting field audits and providing constructive, actionable feedback

* Project management capability with multiple concurrent initiatives

* Ability to work in external and warehouse environments and observe field operations

- Ability to lift/carry +50lbs and walk/stand for up to 8 working hours

* Ability to travel: Regular local travel for job audits; occasional off-site audits

* Direct experience in household goods and commercial office moving or transportation industry

* Familiarity with learning management systems (LMS)

* Experience managing H2B visa programs or seasonal workforce logistics

* CDL or operational field experience (not required, but respected

JK Benefits

In addition to comprehensive medical, dental, and vision insurance, JK Moving offers:
• World-class retirement savings programs including Company-funded profit sharing and safe harbor 401(k)
• Recruitment and customer referral bonuses
• Company-paid life insurance and accidental death benefits
• Voluntary protection programs for employees and their families
• Service recognition programs
• Safety & performance bonuses
• Tuition reimbursement and student loan repayment assistance
• Discounted membership @ Gold's Gyms (corporate locations) nationwide
• Global employee wellness programs and Employee Assistance Program (EAP) for employees and their families
• Medical and Dependent Care Flexible Spending Accounts (FSAs)
• Health Savings Account (HSA) with employer matching contribution
  

Equal Opportunity/Affirmative Action Employer