New

Customer Service Representative/ Document Management Specialist

22nd Century Technologies, Inc.
$16.00/Hour without benefits
United States, Arizona, Phoenix
Jan 28, 2026
Title: Customer Service Representative/ Document Management Specialist Location: Phoenix, AZ, 85021 Duration: 12 months Pay Rate: $16.00 /hron W2 Job Description: Reviewing documents/applications, preparing eligibility documents, bar-coding, scanning, indexing, and uploading documents into the FAA's Document Management System (OnBase), and/or HEAPlus system. Validating all documents are scanned and/or re-indexed into the correct eligibility type, sending an appropriate notice(s) and/or email, correcting the address in the system, documenting, scanning, and validating returned mail. Sorting and prepping returned mail for scanning, researching, and referring them to the appropriate person, while following administration and office/unit guidelines, may require translation services or bilingual staff. Required Skills: Good listening, oral, and written communication skills. Establish and maintain effective working relationship skills. Effective time management and organizational skills. Adapt to changing environments and new technologies. Multi-task and prioritize. Compile data and complete reports accurately and in a timely manner. Computer software programs (Microsoft Word, Excel, Google Workspace). Office practices and procedures. Operation of the terminal computer to input data and review case records.