Field Service Engineer

About Veeco
You probably don't realize it, but what we do at Veeco touches the lives of every person, every day. It's a bold statement, but it's true. From the smartphones in our pockets that access the world's collective knowledge, to the cloud-based services where all that information lives, to high-speed wireless communication and computing power needed to drive artificial intelligence, augmented and virtual reality, gaming and so much more, our technology is all around us.

We design, develop, manufacture, and service highly complex, cutting-edge machines used by our customers to create the essential devices that drive the digital age, connect the world, and improve the human experience. Along with the world's leading technology companies, many of which are household names, we help solve their most difficult material science challenges, enabling technologies for a more connected, sustainable, and convenient world.

We're looking for material difference-makers to join our growing team. Interested? Learn more at www.veeco.com/careers.

Overview

Veeco is seeking a motivated Field Service Engineer who is passionate about supporting innovative technologies and partnering closely with customers to bring advanced semiconductor solutions into production. In this role, you will support Veeco's industry-leading wafer processing equipment at customer fabs, playing a hands-on role in installing, sustaining, and optimizing tools that enable next-generation devices and materials.

This position offers the opportunity to deepen your technical expertise within a collaborative, safety-focused culture that values ownership, learning, and continuous improvement. You will work alongside experienced engineers and cross-functional teams, gaining exposure to complex systems and real-time problem-solving in high-impact manufacturing environments. As a trusted on-site technical contributor, you will help customers successfully adopt new technologies, resolve challenging issues, and achieve their production goals-making this an exciting role for an engineer looking to grow within Veeco and build a long-term career in field service.

The position is based out of Veeco's Somerset, New Jersey office, with significant domestic travel and occasional international travel for customer support and training. While preference is given to candidates residing in Somerset, NJ, qualified U.S.-based candidates are encouraged to apply if willing to relocate before the start date.

Responsibilities

• Perform installation, upgrade, testing, warranty, and repair activities for semiconductor manufacturing equipment in compliance with Veeco and customer safety and security protocols.
• Diagnose, isolate, and resolve equipment and system malfunctions; implement corrective actions to restore tool performance.
• Support the introduction and implementation of new processes, methods, and equipment designs.
• Drive on-site field activities and technical communications, serving as the primary support resource for assigned customer sites.
• Build and maintain strong customer relationships to ensure high satisfaction and long-term retention.
• Accurately document all tool actions, events, and daily activities in the Veeco Service Portal (VSP) and follow up on open issues as required.
• Maintain regular communication with teammates and Field Service Management using Microsoft tools.
• Adhere to all safety, confidentiality, travel, and expense policies.
• Participate in technical training and accept mentorship from senior Field Service Engineers and management.
• Travel will be a normal requirement of this role. The travel percentage is determined by customer needs and/or the frequency of new installations, typically 50% but rarely exceeding 75%. More extensive travel during the initial 6-month period to gain hands-on experience, including possible international travel, will be necessary.

Training Ramp:

• Initial training will focus on handson learning through domestic customer site installations, with potential international travel as needed to support training and skill development.
• During the ramp period, the Field Service Engineer will work under the guidance of an installation lead and senior engineers, gradually expanding scope and responsibility.
• Upon achieving training completion as approved by the manager, the engineer will assume increased autonomy within the project while continuing to receive mentorship and oversight as needed.
• Over time, responsibilities will expand toward independent execution and customer ownership, to serve as the primary point of contact (POC) for assigned customer sites.
• Training progression is selfdriven, with timelines based on individual development, demonstrated competency, and readiness to operate independently.

Qualifications

• U.S. Citizenship required due to access to ITAR-controlled information
• Associate's degree in a science or technology-related field preferred; military technical training will be considered
• A minimum of 5 years of overall experience supporting semiconductor manufacturing, complex capital equipment, or relevant equivalent combinations of education and experience will be considered

Knowledge, Skills, and Abilities

• Experience with semiconductor process equipment and subsystems, including vacuum, gas delivery, chemistry, electronics, robotics, and mechanical assemblies.
• Familiarity with platforms from Veeco or other major semiconductor equipment manufacturers is preferred.
• Ability to read and interpret electrical schematics, P&IDs, and installation drawings.
• Working knowledge of electrical fundamentals and component identification.
• Understanding of process fundamentals involving gas flow, pressure, temperature, pneumatics, robotics, and PLC-controlled systems.
• Experience with system integration, testing, troubleshooting, and debugging.
• Proficiency with Microsoft Office and collaboration tools.
• Strong communication skills and professional customer interaction.
• Ability to work under pressure in a fast-paced manufacturing environment.

Physical Requirements

• Standing, walking, bending, kneeling, reaching, and climbing stairs or ladders
• Lifting and carrying up to 50 lbs
• Working shifts of up to 12 hours
• Working in cleanroom environments with required PPE
• Ability to wear a full-face supplied-air respirator for up to 3 hours
• Working in tight spaces, noisy environments, and around operating machinery

Personal Protective Equipment (PPE)

• Cleanroom coveralls, hoods, and booties
• Safety glasses, gloves, and respirators
• Chemical aprons and face shields

Salary and Benefits
The expected hourly wage range for this position is $36.84 - $49.12, plus a bonus opportunity. We will consider your location, experience, and other job-related factors when determining your pay. If your salary requirements exceed the advertised range and you remain interested in Veeco, we encourage you to apply or email your resume to recruiting@veeco.com.

Other benefits include:

• Medical, Dental, and Vision
• Employee Stock Purchase Plan (ESPP)
• 401(k) with Company Match
• Holiday, Vacation, and Sick Time
• Flexible Spending Accounts (FSA)
• Commuter Benefits
• Life and Accident Insurance
• Disability Insurance
• Tuition Reimbursement
• Employee Assistance Program (EAP)
• Identity Theft Remediation
• Emergency Travel Assistance

Veeco is an equal opportunity employer. We evaluate applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected characteristics. Veecois committed to working with and providing reasonable accommodations to individuals with disabilities.

Notice to Applicants:
All communication about open positions and hiring will come from someone with a @veeco.com email address. You will always have multiple interviews and meet several team members (in-person or virtually) before we present an offer. We may also check references or conduct a background investigation as part of the offer process. We will never ask you for money for any reason, especially to send equipment or for pre-employment training. If you have any questions or concerns, or if someone has reached out to you and you think it might be a scam, please get in touch with us atrecruiting@veeco.com.