Patient Access Services Supervisor 1

Scope of Position

This position oversees the daily operations of Patient Access Coordinator staff working within the Ambulatory Rehabilitation Department at The Ohio State University Wexner Medical Center. Daily operations include, but is not limited to, ensuring accurate patient registration for billing, scheduling, clinical operations and statistical purposes, timely processing of documents needed for compliance of regulatory requirements, optimizing reimbursement, personnel management, clinic operations, and maintaining excellent customer satisfaction levels. This position requires the ability to work with multiple computerized systems with different rules and operational methods. The Supervisor is also required to travel to multiple locations on a regular basis and is responsible for the training and orienting of all personnel who report to them.

Position Summary

The Supervisor has primary responsibility for the daily management of all registration, billing, financial processing, scheduling and access management, precertifications, and CMS compliance standards for Ambulatory Rehabilitation clinics. This includes direction of staff in programmatic operations needed to assure compliance with quality standards and regulations established by the Medical Center. Financial processing includes minimizing write-offs and denials and promotion of point of service collection initiatives established by the Medical Center. Customer satisfaction includes maintaining excellent customer satisfaction levels. The Supervisor will also assist in the development of job descriptions, postings, and hiring, while also overseeing the orientation and training and professional development of their employees in compliance with department operations.

MINIMUM REQUIRED QUALIFICATIONS
Bachelor's degree or equivalent experience. 3 years of relevant experience required. 4-8 years of relevant experience preferred.

Qualifying Attributes for a Supervisor:

We are seeking candidates who excel in:

• People Management: Proven ability to effectively lead, mentor, and support a Team, fostering a positive and collaborative team culture.
• Operational Collaboration: Strong aptitude for working closely with clinic management to ensure seamless operations and alignment with clinic goals.
• Leadership Skills: Demonstrates confidence and skill in guiding teams through day-to-day challenges and long-term objectives.
• Communication Excellence: Adept at clear, professional, and compassionate communication with staff, patients, and management.
• Conflict Resolution: Skilled at addressing and resolving conflicts constructively to maintain a harmonious work environment.
• Adaptability and Problem-Solving: Thrives in dynamic environments and bring creative solutions to operational or personnel challenges.
• Empathy and Emotional Intelligence: Values and supports the well-being and growth of team members while maintaining professional boundaries.

Cover Letter Guidance:

If you are interested in this opportunity, please include a cover letter with your resume addressing the following:

• People Management: Describe your experience in managing and supporting a Team. Share how you have successfully fostered team growth, addressed challenges, and created a positive work environment.
• Leadership Style: Share your approach to leadership and how you balance managing individual team members' needs while driving team performance.
• Vision for the Role: Explain how you envision contributing to the PAC team and the departments overall success in this supervisory position