Senior Director, Product Policy

Job Summary

The Senior Director for Product Policy will work on a range of state and federal financial services issues, policies and practices necessary to advance the Nationwide Multistate Licensing System (NMLS) and State Examination System (SES) (the System) as a model of collaborative regulatory oversight. In working with state and federal financial services regulators and industry representatives, the Senior Director will identify, develop, and implement initiatives that improve supervision and coordination through the development of system policies and functionality that builds the System into an effective and efficient tool for regulators, industry, and consumers.

This position will work as a member of cross functional teams on projects of varying size and complexity across a range of financial services industries. This work will be conducted by leading and facilitating working groups of state regulators and industry stakeholders, as well as serving as a member of matrixed teams responsible for supporting or implementing the policies developed. In addition, the Senior Director will develop proposals through a policy development governance framework and present them at regulatory and industry meetings, board and senior governance meetings, and to the organization's executive teams.

Essential Functions

To perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Other duties may be assigned to meet business needs.

• Participate in the development of System policies within the organization's development framework using guidelines and best practices that can be leveraged across the System to promote a uniform and effective approach to licensing and supervision of entities by state regulators.
• Facilitate policy-related working groups and stakeholder discussions, ensuring that input from regulators, industry representatives, and internal teams is reconciled and incorporated into System policy development.
• Interface with a range of state regulatory and industry users to develop well-researched and thoughtful policy recommendations for approval by System governance bodies through surveys, conference calls, focus groups, and one-one-one conversations.
• Build consensus among members and internal teams for policy or technology solutions that may differ from the current state. Ensure these solutions are aligned with the strategic vision of the System and the organization's strategic goals.
• Represent the business unit on legal, policy and regulatory matters that are directly, or indirectly related to the System.
• Develop initiatives that improves the System as a vehicle for networked supervision by state agencies.
• Speak at large industry events/conferences and meet with agency members on state supervision issues, with special emphasis on the System.

Additional Responsibilities

• Maintain systems that track policy issues, housing policy and other supporting documents such that they are accessible to stakeholders.
• Engage with and participate in various financial services-related working groups or conferences.

Minimum Qualifications

To perform this job successfully, an individual should possess the knowledge, skills, and abilities listed and meet the amount of education, training and/or work experience required.

Education and Experience

• Bachelor's degree required.
• Master's degree in public policy, management, or law preferred.
• Minimum of 10 - 15 years of experience in public policy or financial services work experience.
• State regulator, senior licensing or examiner, and/or extensive experience working within NMLS/SES is preferred.

Knowledge, Skills, and Abilities

• Strong interpersonal skills.
• Ability to present information clearly before large audiences.
• Strong planning and analytical skills.
• Ability to work in collaboration with a variety of stakeholders to resolve policy issues.
• Ability to work in fast paced environment managing multiple projects driven by multiple deadlines.
• Strong written and oral skills.
• Ability to use office software (Excel, Word, etc.) to manage projects and develop formal presentations.
• Strong understanding of how the System is governed and its functionality as a policy team member.

Requirements

• Due to the nature of CSBS's business in support of state financial services supervision, all CSBS employees have the potential of interacting with confidential information related to the supervision of financial services companies ("Confidential Supervisory Information"). As a result, in addition to general business conflicts of interest, all CSBS employees are expected to disclose conflicts of interest in financial services companies on at least an annual basis and to proactively avoid such conflicts.
• Protect the confidentiality, integrity, and availability of CSBS information and information systems in accordance with CSBS policies and procedures.

Values Instilled Behaviors for Excellence (VIBE)

At CSBS, work-life balance isn't just a policy; it's our VIBE! We recognize that our team members have lives that deserve attention and care. That's why we create strong, supportive relationships that help everyone grow both professionally and personally. We honor each other's expertise and speak the truth, even when it's a bit awkward. And guess what? This honesty creates a vibe of respect and trust that powers our efficiency and our excellence. It lets us chase those career goals while also nurturing our personal pursuits. At CSBS, you can thrive at work and at home-it's the best of both worlds!

Just like a healthy work-life, collaboration is an essential part of CSBS's mission. In fact, it is the heartbeat of everything we do! We're all about pitching in, giving props to our colleagues, and having each other's backs. This allows us to push ourselves to our maximum potential and embrace those bold risks and innovative solutions. No matter what comes our way, our commitment to communication and teamwork strengthens us. We at CSBS are on mission and on the move, tackling all challenges together!

Leadership Competency Model

At CSBS, we believe in leadership at every level, empowering all employees, regardless of role, to take initiative, inspire others, and drive progress. Our five core competencies are Leading Change and Transformation, Leading Others, Results Focused, Business Intelligence, and Collaborative Partnering to provide a framework for professional growth while ensuring accountability in our performance.

Leading Change and Transformation means embracing innovation and adaptability to drive continuous improvement. Leading Others is about guiding, mentoring, and influencing colleagues to move our mission forward. A Results-Focused mindset ensures we meet our goals with efficiency and impact. Business Intelligence allows employees to make informed, strategic decisions based on data and industry insights. Finally, Collaborative Partnering fosters teamwork and strong relationships to achieve shared success.

This competency model not only supports individual growth and development but also strengthens CSBS as we evolve into a more agile and innovative organization. Here, leadership isn't just a title, it's a mindset that moves us forward together.

Working Conditions

• General office.

This job description should not be construed to imply that these requirements are the only standards for the position. Incumbents will follow any other instructions and perform any other related duties as may be required. CSBS has the right to revise this job description at any time. CSBS is an "at will" employer and as such, neither this job description nor your signature constitutes any form of contractual arrangement between you and CSBS.