Strategic Account Manager - WIC
Medela LLC www.medela.com
Location: Field Based
Travel: 50%
About the Role- Strategic Account Manager - WIC & DME
- Medela is seeking a Strategic Account Manager with deep WIC and DME (Durable Medical Equipment) experience to lead growth within managed markets. This role owns the strategy, execution, and performance of priority WIC and DME accounts, serving as the primary point of accountability for account penetration, contract execution, and long-term partnership development.
- The ideal candidate brings a strong understanding of WIC contracting, public-sector bids, and DME channel dynamics, and can translate complex requirements into clear strategies that drive compliant, sustainable revenue growth.
Why Join Medela?
At Medela, you'll play a critical role in supporting WIC programs and DME partners that directly impact maternal and infant health. This position offers high visibility, cross-functional influence, and the opportunity to shape managed market strategies at a national level.
Key Responsibilities- Strategic Account Manager - WIC & DME
Strategic Account Leadership & Growth
- Serve as the single point of accountability for assigned WIC and DME strategic accounts.
- Develop and execute multi-level account penetration plans, including executive access and stakeholder alignment strategies.
- Lead Quarterly Business Reviews (QBRs) with DME leaders, state agencies, and WIC stakeholders, delivering clear performance insights, market trends, and growth narratives.
- Analyze reporting and sales data to identify white space, manage risks, and uncover growth opportunities; maintain a risk and opportunity tracker.
WIC Contracting, Bids & Operations (Core Focus)
- Own end-to-end coordination of WIC contracts, bids, and renewals, ensuring accuracy, compliance, and on-time submission.
- Interpret state bid specifications and manage kickoff through closeout, aligning cross-functional partners across Operations, Marketing, Contracts, Finance, and Supply Chain.
- Prepare and submit bid documentation, assemble product samples, track state orders, maintain vendor registrations, and confirm receipt ahead of deadlines.
- Serve as the primary point of contact for WIC communications, providing timely responses and resolving issues efficiently.
- Partner with Marketing to develop WIC-specific pricing, promotions, and programs aligned to bid requirements and prior performance.
- Identify opportunities to optimize WIC and DME channel strategies, processes, and programs.
Internal & External Collaboration
- Build strong internal partnerships to accelerate decisions, resolve escalations, and ensure leadership alignment on account strategies.
- Coordinate with Sales, Marketing, Finance, Supply Chain, and Contracts to ensure inventory readiness, fulfillment accuracy, and a consistent customer experience.
- Maintain trusted relationships with DME executives, state agency leaders, hospital and clinic partners, and WIC program staff.
- Collaborate with Marketing and Channel Marketing on targeted outreach (emails, webinars, trainings) that drive product adoption and retention.
- Follow up on trade shows and field leads, ensuring timely communication and seamless handoffs.
Qualifications- Strategic Account Manager - WIC & DME
- Bachelor's degree in Business, Marketing, or a related field preferred.
- Minimum 5 years of experience in strategic account management, sales, or customer service.
- Strong experience with WIC, managed markets, public-sector bids, and/or DME channels required.
- Proven success managing complex contracts, multi-state bids, and cross-functional deliverables.
Skills & Competencies- Strategic Account Manager - WIC & DME
- Demonstrated strategic account leadership, executive communication, and negotiation skills.
- Strong organizational and project management capabilities with the ability to manage competing deadlines.
- Excellent written and verbal communication skills; comfortable presenting to senior-level audiences.
- Advanced proficiency in Microsoft Office (Excel, PowerPoint, Word, Outlook).
- Experience with Salesforce.com and SAP is a plus.
- Ability to analyze data, apply logical problem-solving, and translate insights into actionable plans.
This is not a job description. More details will be provided regarding the functions of this position.
We are not accepting candidates from recruiting firms or agencies.
At Medela, you will be joining a global community of colleagues, united by the purpose that drives our business: helping people. Medela exists to advance human health and well-being through knowledge-based and innovative human milk and medical vacuum solutions.
Our employees are empowered to serve this purpose in a family-owned company that is growing rapidly around the world. We value intensive exchanges, diverse perspectives, and unbureaucratic decisions. You will have the opportunity to develop at an international level, and witness the direct impact your work has on our company's success.
As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, citizenship, sex, protected veteran status, age, physical or mental disability, medical condition, HIV/AIDs status, marital status, domestic partner status, sexual orientation, gender identity (transgender status), weight, height or any other characteristic protected by federal, state, or local law or ordinance.
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MRA-The Management Association
$110,000.00 - $130,000.00 / yr
Jan 23, 2026