Security Officer - Hotel Patrol - Full Time

Allied Universal, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

As a Security Officer - Hotel Patrol - Full Time in Honolulu, HI, you will serve and safeguard clients in a range of industries such as Hotels & Resorts, and more. As an unarmed Patrol Officer at a premier hotel and resort location, you will monitor and patrol assigned areas, complete routine rounds, remain highly visible to help to deter security-related incidents, and respond to alarms and guest concerns with calm, professional communication. You will represent Allied Universal with integrity, teamwork, and a caring, people-first approach while supporting an agile, reliable, and innovative operation focused on outstanding guest service.

Position Type: Full Time

Pay Rate: $20.00 / Hour

Job Schedule:

Why Join Us:

Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more.
• Career Growth: Get paid training and access to career growth opportunities.
• Financial and Health Benefits: Enjoy access to a retirement savings plan, plus medical, dental, vision, basic life and AD&D, and disability insurance.
• Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program.

What You'll Do:

• Provide customer service to guests, visitors, and hotel team members by carrying out security-related procedures, site-specific policies, and when appropriate, emergency response activities.
• Respond to incidents and critical situations in a calm, problem-solving manner, including guest concerns, disturbances, medical situations, and service requests, and notify hotel management and/or emergency services as directed.
• Conduct regular and random patrols of hotel common areas, guest-floor corridors, meeting and event spaces, restaurants and lounges, back-of-house areas, parking areas, and the exterior perimeter to help to deter unwanted activity.
• Control access to staff-only and restricted areas by checking credentials and/or authorizations, directing visitors to appropriate locations, and reporting unauthorized entry attempts.
• Monitor alarms, cameras, and other systems when assigned, and report irregular activity, hazards, and/or policy violations to the appropriate personnel.
• Assist with crowd and line management during peak arrival and departure periods, group check-ins, and special events to support orderly guest flow.
• Provide directions, escort assistance when requested, and customer service support while maintaining awareness of surroundings and reporting concerns through the chain of command.
• Document patrol activity, incidents, and notable observations in reports and logs per site requirements, and communicate updates during shift handoff.
• Support loss prevention and property protection efforts by observing for suspicious behavior, securing unsecured doors, gates, and service areas, and reporting maintenance issues such as broken locks and lighting outages.
• Interact professionally with local law enforcement, fire services, and emergency medical responders when they arrive on site, and assist with scene control as directed by site leadership.
• Follow Allied Universal and site protocols for key control and/or access cards when assigned, including tracking issuance and reporting missing items.
• Participate in drills and follow post orders for evacuation, shelter-in-place, and other emergency procedures as directed by site leadership.

Minimum Requirements:

• A Guard Card and/or license is preferred.
• Customer service experience is preferred.
• CPR certification is preferred.
• Alarm panel experience is preferred.
• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver's license will be required for driving positions only.

Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com.

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.