Security Officer - Apartment Lobby Desk

Allied Universal, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

As a Security Officer - Apartment Lobby Desk in New York, NY, you will serve and safeguard clients in a range of industries such as Residential, and more. As a Front Desk Officer with Allied Universal at a residential location, you will welcome residents and guests, manage access control, verify credentials, and support visitor logs and badge procedures. You will monitor cameras, respond to calls for assistance, communicate clearly with residents, staff, and emergency services, and document security-related incidents with accuracy. Bring an agile, reliable, and innovative mindset to a caring culture that puts people first, powered by teamwork and integrity.

Position Type: Full Time

Pay Rate: $17.50 / Hour

Job Schedule:

Why Join Us:

Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more.
• Career Growth: Get paid training and access to career growth opportunities.
• Financial and Health Benefits: Enjoy access to a retirement savings plan, plus medical, dental, vision, basic life and AD&D, and disability insurance.
• Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program.

What You'll Do:

• Provide customer service to residents, guests, and staff by carrying out site-specific security-related procedures, policies, and when appropriate, emergency response activities at a residential location.
• Staff the front desk in a professional, service-focused manner, answering phones, providing directions and/or information, and assisting with routine inquiries.
• Control access at the main entrance by verifying identification, issuing visitor passes, and maintaining visitor, vendor, and contractor logs in accordance with site-specific requirements.
• Monitor lobby activity and building entry points, helping to deter unauthorized access and/or suspicious behavior through observation and timely communication.
• Receive and route deliveries, packages, and mail per site procedures, documenting items as required and coordinating notifications for resident pickup.
• Monitor cameras and/or building systems from the front desk, reporting irregular conditions to site contacts and/or Allied Universal supervision as appropriate.
• Respond to incidents and critical situations in a calm, problem-solving manner, including contacting appropriate internal contacts and/or emergency services when directed by site procedure.
• Document all incidents, observations, and actions taken in written reports, shift logs, and/or electronic systems according to Allied Universal and site guidelines.
• Support resident move-ins, visitor events, and vendor check-ins by coordinating access and communicating requirements while maintaining a courteous front desk presence.
• Participate in site-specific training and follow post orders, escalation protocols, and documentation standards as directed by Allied Universal management.

Minimum Requirements:

• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver's license will be required for driving positions only.

Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com.

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.