Director, Consumer Technology Strategy & Operations

Are you a forwardthinking digital leader ready to shape the future of banking? We're seeking a Director, Consumer Technology Strategy & Operations to lead the vision, strategy, and execution of our digital channels and enterprise process excellence initiatives.

In this highimpact role, you will champion customer experience, drive operational efficiency, and guide crossfunctional teams to deliver meaningful business results.

What You'll Do

• Lead the strategic direction and roadmap for digital channels across all brands (mobile, online, and web).
• Deliver seamless, intuitive customer experiences using strong UX and humancentered design principles.
• Evaluate and optimize business processes to enhance efficiency, reduce risk, and support growth.
• Leverage performance data and customer insights to inform priorities and measure outcomes.
• Manage and develop the Digital Banking team; oversee highvisibility initiatives in Agile and Waterfall environments.
• Partner with senior leaders, providing clear communication, executive updates, and strategic recommendations.
• Ensure adherence to regulatory requirements and strong controls to safeguard customer information.
• Collaborate across Technology, Operations, Marketing, and business units to align on digital initiatives.
• Manage vendor relationships and budgets to support channel performance and innovation.
• Stay ahead of industry and consumer trends to guide future strategy.

What We're Looking For

• Proven leadership building and launching digital platforms in financial services.
• Experience introducing new brands and digital experiences across web and mobile channels.
• Seniorlevel expertise leading complex, crossfunctional initiatives.
• Strong executive presence with excellent communication and influencing skills.
• Proficiency in Agile (Scrum/Kanban) and Waterfall methodologies.
• Strategic thinking, strong prioritization skills, and sound decisionmaking.
• Highly organized, detailoriented, and effective in fastpaced environments.
• Familiarity with humancentered design is a plus.
• Bachelor's degree required; MBA or related graduate degree preferred.

5 - 7 years: - Proven leadership in building and launching digital platforms in financial services
- Experience introducing new brands and experiences in online and mobile environments.
- Senior-level management experience delivering complex, cross-functional initiatives
(required)