Patient Care Advocate

Summary

Job Description:

Patient Care Advocate

Full-time, Days

Job Requirements:

• The Patient Care Advocate assists patients in navigating their interactions with Baptist Health and maintains patient rights by educating patients and families.
• Works with physicians and the health care team to improve patient care and promote positive patient, family, physician and caregiver communications.
• The Patient Experience Advocate assumes accountability for the response to and resolution of patient/family complaints and concerns and provides data, from outside Survey Company, to hospital leadership to support recommendation for process change and accreditation standards.
• This position will also support program management for Patient Advisory Council.

Requirements:

• Bachelors Degree
• Two years experience in healthcare or hospitality

Benefits:

• Health, Vision, Dental and Pet Insurance
• Tuition Reimbursement up to $6,000.00 annually
• Company paid Maternity and Paternity Leave
• 5 days of Paid Time off available upon hire
• Bereavement Leave (includes pets)
• PTO Sell Back Program
• Compassionate Leave Sharing Program (PTO Donation)
• Employee Support Fund, for employees in need of emergency financial support
• Retirement with Company Match
• Identity Theft Protection

Work Experience

Education